Karolina Nazarkiewicz Email & Phone Number

Barcelona, Ct, Es

Barcelona, Catalonia, Spain

- Assisting customers with financial, technical and other queries across chat, email, and social media platforms- De-escalating challenging situations and provided effective, timely solutions- Supporting global markets using established routines and DeepL translation tool- Handling a wide range of customer service cases, ensuring customer satisfaction- Training and supported new hires by leading shadowing sessions and facilitating onboarding processes- Supporting colleagues from other markets. cooperating with other departments to find solutions, fix issues and improve processesTools: Jira, Freshdesk, Freshchat, PureCloud, DeepL, Google Workspace, Ms Teams, Google Meet, TranzAxis, PureCloud, Sprinklr, ChatGPT

Barcelona, Catalonia, Spain

- Successfully planning and executing a charity event each year with the Polish community in Barcelona, fostering cultural awareness and community engagement while promoting Polish heritage alongside other cultures and collecting donations for the equipment for Polish hospitals.- Acting as the main point of contact our Social Media team.- Ensuring effective communication and collaboration among co-volunteers, local bands, participants, and vendors to address all event details and enhance outreach efforts.- Developing and implementing strategies to resolve logistical issues, handling last-minute changes efficiently to ensure a seamless experience for attendees and stakeholders.- Coordinating with various stakeholders, including vendors and community leaders, to align on event objectives and manage expectations, showcasing strong stakeholder management skills.- Supporting other volunteers, promoting teamwork and collaboration, and ensuring all team members are equipped to contribute effectively to the event's success.- Utilising strong organizational skills to manage multiple tasks and priorities in a fast-paced environment, ensuring all aspects of the event were executed flawlessly and on time.Tools: Jira, Instagram, Facebook, Zoom

Barcelona, Catalonia, Spain

- Planning and conducting one-to-one and group lessons across various proficiency levels, ages, and nationalities- Specialized in teaching adults and teenagers with diverse cultural backgrounds- Taught in multiple locations, including London, Italy, Spain, and Poland, online and face-to-face- Creating custom materials and lesson plans tailored to individual learner needs- Maintaining direct contact with customers to ensure satisfaction and adapt teaching methods accordinglyTools: Ms Office, Google Workspace, Zoom, Google Meet

Barcelona, Catalonia, Spain

- Delivered general and business English lessons, customizing content to meet individual learner needs.- Created and implemented the "Advertising and Marketing for Fluency and Accuracy" course as a self-initiated project, successfully integrating it into in-company training programs.- Developed personalized lesson plans and materials to foster an engaging and goal-oriented learning environment.- Built strong relationships with learners, addressing their specific goals and challenges effectively.Tools: Asana, Canva, Zoom, Google Meets, Google Workspace, MS Office

Tuscany, Italy

Speaking examiner for YL (Starters, Movers, Flyers) and Main Suite (Key, Preliminary, First, Advanced)

London, England, United Kingdom

- Managed coordination and scheduling for a busy summer camp project, ensuring exceptional client service.- Acted as the primary point of contact throughout the whole summer camp for students, group leaders, and clients, resolving conflicts and addressing daily needs with a customer-centric approach.- Led inductions, training sessions, and provided constructive feedback to teachers, enhancing their performance.- Designed and developed the summer camp syllabus to meet diverse customer needs and didactic goals.- Played a key role in a British Council inspection, supporting teachers throughout the process.Tools: Dropbox, Canva, MS Teams, Google Workspace, MS Office

Prowincja Arezzo, Tuscany, Włochy

- Delivered personalized lessons across all ages and proficiency levels, adapting to individual learner needs.- Certified Cambridge Speaking Examiner, providing constructive and supportive feedback during exams.- Led the planning, development and execution of the Global Teens project, including lesson planning, organizing excursions, and coordinating teen activities.- Managed administrative tasks efficiently, consistently prioritizing customer satisfaction and adapting to feedback.

Veneto, Włochy

- Delivered short intensive English courses for teenagers in Northern Italy, enhancing both teaching and language skills, including Italian after work.- Tailored lessons to match the proficiency levels of students, ensuring personalized learning experiences.- Prepared engaging materials, focusing on creating dynamic and interactive classes for teenagers.

London, United Kingdom

- Delivered tailored English lessons to students of various levels and nationalities, adapting content to meet learner needs.- Managed timetabling, created and maintained student and teacher files, and ensured smooth administrative operations.- Provided exceptional customer service, engaging with prospective students, encouraging returning students, and fostering a welcoming office environment.- Organized work events, promoted the school, and contributed to increasing its visibility and attracting new students.- Handled cash transactions and regularly updated the student database for accuracy.Tools: MS Office, Google Workspace, Dropbox

London Area, United Kingdom

- Planned and executed summer camp projects, including recruitment and onboarding of teachers, directors of studies, and operations staff.- Managed timetabling, led inductions, and supported day-to-day camp operations to ensure smooth functionality.- Oversaw payroll- Developed didactic materials, designed a comprehensive camp syllabus tailored to diverse student needs.- Prepared documentation and participated in British Council inspections, ensuring compliance with regulations.- Conducted lessons learned sessions, compiled reports, and implemented improvements based on feedback.- Prioritized customer satisfaction by addressing daily issues promptly and maintaining a positive camp environment.

London, United Kingdom

- Delivered excellent customer service, ensuring customer satisfaction and addressing diverse needs in a fast-paced pub environment (The Prospect of Whitby pub in Wapping, London).- Developed strong communication skills by interacting with international customers.- Adapted to high-pressure situations, effectively managing time and prioritizing tasks during busy periods.- Completed training for the Team Leader role, gaining valuable leadership and team coordination skills.- Collaborated with colleagues to maintain smooth operations, contributing to an efficient and customer-focused environment.

London, United Kingdom

Teacher support; administration; cooperating with Centre Manager, Academic Director, Group Leaders etc.; conducting lessons; covering for other teachers, dealing with academic issues

London, United Kingdom

- Planned and conducted engaging lessons focused on London and British culture for teenagers from diverse backgrounds, including Italy, China, Germany, and Spain.- Utilized interactive teaching methods to ensure lessons were enjoyable and accessible for students at various proficiency levels.- Organized "out and about" lessons, taking students on field trips around the city to enhance cultural understanding and provide real-world context.- Completed Safeguarding and Prevent Duty training to ensure a safe and supportive learning environment for all students.- Developed strong relationships with students to understand their individual needs and learning styles, fostering a positive classroom atmosphere.- Collaborated with fellow educators to share best practices and continuously improve lesson delivery and engagement strategies.

Gliwice, Silesian District, Poland

- Designed and delivered tailored Business and Technical English courses for high-level executives in the IT sector, enhancing their communication skills in a professional context.- Created engaging and relevant course materials, including case studies and industry-specific vocabulary, to ensure learners could apply their knowledge directly to their roles.- Developed comprehensive lesson plans that aligned with organizational goals, focusing on improving team collaboration, client interactions, negotiations and stakeholder communications.- Utilized a variety of instructional techniques, such as role-playing, and real-world simulations, to foster a dynamic learning environment that catered to executive needs.- Conducted needs assessments and gathered feedback from participants to continuously refine course content and delivery methods, ensuring maximum relevance and effectiveness.

Zabrze, Silesian District, Poland

- Planned and conducted personalized one-to-one and group English lessons, adapting to various proficiency levels and motivating students to achieve their language goals.- Fostered peer collaboration to enhance learning experiences, encouraging students to engage actively in discussions and group activities.- Developed and created tailored teaching materials that address specific learner needs, ensuring relevance and effectiveness in language acquisition.

Master'S Degree, Teaching English As A Second Or Foreign Language/Esl Language Instructor

Postgraduate, English For Special Purposes

ESP: Business English, Medical English, Legal English, Technical English, English for Tourism, Basics of Translation

Bachelor'S Degree, Teaching English As A Second Or Foreign Language/Esl Language Instructor