Karolina Nosek Email and Phone Number

-creating internal reports and statistics in Excel-SLA reporting-implementing optimization based on reports and statistics-creating knowledge base-monitoring employee performance-conducting trainings-coordinating and taking responsibility for quality assurance activities-analysis and resolution of escalations in cooperation with experts-daily contact with client-Floor management tasks-tracking the progress of the incidents and ensuring they meet SLA… Show more -creating internal reports and statistics in Excel-SLA reporting-implementing optimization based on reports and statistics-creating knowledge base-monitoring employee performance-conducting trainings-coordinating and taking responsibility for quality assurance activities-analysis and resolution of escalations in cooperation with experts-daily contact with client-Floor management tasks-tracking the progress of the incidents and ensuring they meet SLA requirements-daily runs the Incident Reports and Misrouted tickets and analyze them Show less

-receiving, solving and monitoring problems reported by customers by telephone and e-mail

-contact with customers and their handling of complaints, order fulfillment, and providing information about products