Karolina Ptaszek Email & Phone Number

Gdańsk, Pomorskie, Poland

As a Territory Manager at Glovo, I am responsible for driving business success across multiple cities, ensuring a seamless experience for customers, partners and couriers. My key responsibilities include:- Strategic Leadership: Defining and executing winning sales, growth and operational strategies - Partnership Management: Acquiring and managing relationships with top local partners to faster mutual growth and success- Performance Ownership: Overseeing key performance metrics such as growth, operational, efficiency and profitability - Data-Driven Decision Making: Monitoring and analyzing KPIs to track progress and optimize service delivery - Process Optimization: Developing and implementing best practices and scalable processes

Gdansk Metropolitan Area

Gdańsk, Pomorskie, Poland

- Support the Central Operations Team and the Local Teams (Areas) with scalable processes that leverage data and directly impact KPIs- Collaborate closely with internal stakeholders from other departments (Sales, Expansion, Account Managers...) to plan, execute, and monitor projects related to operations and the couriers contribution to user experiences- Maintain and analyze business reports and information to aid in the decision-making process of supply chain operational needs, including daily, weekly and monthly reports

Gdańsk, Pomorskie, Poland

- Leading, monitoring, and supervising a group of 10 intenational associates whithin Machine Learning Team to achieve goals that contribute to the growth of the organization- Reporting violations of rules, regulations, policies, and procedures by evaluating or recommending the initiation of investigative and corrective procedures- Training team members, setting strategy and monitoring progress towards company KPIs- Identifying team goals and evaluate team progress- Developing team strengths and improve weaknesses- Collaborating with Global Program Teams in implementation of new operational activities, including training and SOP development- Working closely with other compliance teams across the globe within organization for risk mitigation accordingly to company policy - Taking the lead to execute a wide and challenging variety of global control projects and initiatives (User Tools Reviews, Procedures and Controls Training, Resiliency Product Management)

Masovian District, Nowy Dwor Mazowiecki County, Poland

- Developed project plans, schedules and budget based on client requirements.- Identified and managed project risks and dependencies accordingly to company policies- Worked closely with other company departments such as: Business Analysts, Developers, Testers and Support team to deliver and managed project on time- Maintained relationships with local stores for both client and in house marketing needs-Managed up to 3 projects simultaneously throughout the facility from project development to execution in order to achieve company KPIs

Warsaw, Masovian District, Poland

- Provide administrative and clerical support to office staff to run the office efficiently.- Managed and enter data to existing databases, spreadsheets and generate required reports on demand- Performed research and compile information for reports, forms, records and other similar documentation- Worked effectively with various departments to complete assigned tasks- Maintained financial records and customer information in computer databases for quick retrieval and analysis- Supervised the entire human resource activities of office that include administration of health insurance, handle employment forms and submit tax papers within timeframe- Managed overall office management and work projects as per assignment

Warsaw, Poland

- Maintaining and organizing court documents and case files - Preparing projects and interrogatories- Drafting various court documents, invoices and enclosures at attorney's request- Analyzing law sources, judicial decisions and legal articles that would establish evidence