Responsible for the planning and scheduling of the companies operative work commitments and required site visits. Providing customers with prompt, professional and accurate information, delivered in a timely, consistent, and efficient manner. Conducting outbound calls to liaise with site contacts to arrange site visits and suppliers to organise plant/equipment as required. Ensuring that all data and information is updated into the appropriate systems accurately and in a timely… Show more Responsible for the planning and scheduling of the companies operative work commitments and required site visits. Providing customers with prompt, professional and accurate information, delivered in a timely, consistent, and efficient manner. Conducting outbound calls to liaise with site contacts to arrange site visits and suppliers to organise plant/equipment as required. Ensuring that all data and information is updated into the appropriate systems accurately and in a timely manner.Ensuring all works are conducted in line with the Service Level Agreement. Show less

Operations Co-ordinators are responsible for ensuring an effective and efficient operation by allocating resources to specific tasks for arriving and departing passengers within the defined time frames, utilizing the Inform tool to meet the agreed SLA’s

• Promote friendly, efficient and effective relationships with all customers and team members.• Approach all work responsibilities with a positive and proactive nature.• Responsible for the payment and accurate charging of all orders taken.• Ensure correct operating procedures are followed and company standards met.• Maintain a safe environment for customers and staff at all times. Be responsible for reporting any faults to the management team.• Ensure all open and close… Show more • Promote friendly, efficient and effective relationships with all customers and team members.• Approach all work responsibilities with a positive and proactive nature.• Responsible for the payment and accurate charging of all orders taken.• Ensure correct operating procedures are followed and company standards met.• Maintain a safe environment for customers and staff at all times. Be responsible for reporting any faults to the management team.• Ensure all open and close down procedures are followed correctly.• Supervise staff performance to ensure all duties are performed efficiently with customer service and satisfaction being a key focus.• Ensure a high level of cleanliness is maintained in the bar at all times.• Ensure a high standard of personal hygiene, dress and appearance is maintained by the bar team.• Assist in the daily running of the bar operation, delegating duties as necessary to maintain appropriate levels of customer service.• Carry out regular till checks and monitor stock levels, reporting results to the management team.• Ensure the back-bar is effectively merchandised and all promotions and posters relate to current activity.• Attend any training courses to enhance future personal development.• Assist with in-house training to ensure all team members are customer-focused.• Carry out any reasonable request that may be made by the management team. Show less

• Delivering a high level of customer service• To be able to work in a fast paced environment• Work well within a team• Communicate consistently• To sell and achieve target product goals

- Assist in managing the companies social media activities including Facebook, Twitter, Instagram, developing engaging content, community management and raising awareness of the business through these channel. - Hosting competitions, monitor all channels, create engaging content.- Generate social media ideas and recommendations with our teamMarket research, data collection and analysis, database management ,competitor research, Benchmarking, Voucher entry.-… Show more - Assist in managing the companies social media activities including Facebook, Twitter, Instagram, developing engaging content, community management and raising awareness of the business through these channel. - Hosting competitions, monitor all channels, create engaging content.- Generate social media ideas and recommendations with our teamMarket research, data collection and analysis, database management ,competitor research, Benchmarking, Voucher entry.- Involvement in planning, implementing and evaluating digital campaigns, e.g Support Visit London campaign- Customer - Upload and monitor Feefo - Compile weekly / monthly activity report - Reputami, Feefo- Assist with other aspect of marketing when needed, including translation, make calls, event organizing, personal assistance, and other duties as assigned.I was also a representative of trade for City Cruises at the World Travel Market 2016. Show less