Karolina Chrapek Email & Phone Number

New York, Ny, Us

Jersey City, New Jersey, United States

Jersey City, New Jersey, United States

Jersey City, New Jersey, United States

• Address and resolve guest inquiries via phone, email, and in-person• Lead Box Office staff by ensuring knowledge is paired with the appropriate resources, yielding a professional and positive team culture• Conduct Interviews to seek and filter out qualified candidates for the Guest Ambassador position• Train and familiarize new staff with daily Box Office procedures, operation of Tessitura, and experiences available at LSC• Review and adjust daily schedules, accounting for exceptions such as callouts, to ensure adequate coverage of Box Office needs• Leverage advanced knowledge of Tessitura to process & post daily EOD financial reports, address ticketing concerns, and troubleshoot technical issues related to staff Tessitura accounts• Certify secure handling & distribution of cash to Guest Ambassadors and attest to a balanced ledger between transactions & cash on hand, conforming to the EOD report

Jersey City, New Jersey, United States

• Supervised Guest Ambassadors with routine Box Office tasks and ensured an efficient workflow• Managed complaints and refund-related guest inquiries• Coached Guest Ambassadors on Membership related tasks and provided swift solutions• Assisted the Membership Department with member requests and queries• Utilized the Tessitura system to log data, process sales & refunds, bookings, and alterations

Jersey City, New Jersey, United States

• Commanded station and ensured guests received a high level of care with ticketing and concerns• Operated the Tessitura system to log data as needed• Maintained and reconciled register to certify payments, check-ins, and tickets• Collaborated with Box Office team to maintain superior guest engagement standards

Education record

Completed Electives - Intro to Creative Writing and World Civilizations

Bachelor Of Science - Bs