Karolina Chrapek Email & Phone Number

New York, NY, US

Jersey City, New Jersey, United States

Jersey City, New Jersey, United States

Jersey City, New Jersey, United States

• Address and resolve guest inquiries via phone, email, and in-person
• Lead Box Office staff by ensuring knowledge is paired with the appropriate resources, yielding a professional and positive team culture
• Conduct Interviews to seek and filter out qualified candidates for the Guest Ambassador position
• Train and familiarize new staff with daily Box Office procedures, operation of Tessitura, and experiences available at LSC
• Review and adjust daily schedules, accounting for exceptions such as callouts, to ensure adequate coverage of Box Office needs
• Leverage advanced knowledge of Tessitura to process & post daily EOD financial reports, address ticketing concerns, and troubleshoot technical issues related to staff Tessitura accounts

Jersey City, New Jersey, United States

• Supervised Guest Ambassadors with routine Box Office tasks and ensured an efficient workflow
• Managed complaints and refund-related guest inquiries
• Coached Guest Ambassadors on Membership related tasks and provided swift solutions
• Assisted the Membership Department with member requests and queries
• Utilized the Tessitura system to log data, process sales & refunds, bookings, and alterations

Jersey City, New Jersey, United States

• Commanded station and ensured guests received a high level of care with ticketing and concerns
• Operated the Tessitura system to log data as needed
• Maintained and reconciled register to certify payments, check-ins, and tickets
• Collaborated with Box Office team to maintain superior guest engagement standards

Education record

Completed Electives - Intro to Creative Writing and World Civilizations

Bachelor Of Science - Bs