Karolina Kaczmarczyk Email & Phone Number

Cracow, Małopolskie, Poland

Kraków Area, Poland

Cracow, Małopolskie, Poland

Royal Leamington Spa

I was responsible for ensuring a high standard of customer service through high personal culture, maintaining OHS standards and supervising colleagues. Key responsibilities include:- recruiting, training and supervising staff, organization of team work, taking and supervising reservation,- proposing and making changes to the menu, price control, agreeing and managing budgets,- overseeing stock levels and ordering supplies,- problem solving in the field of customers' complains and daily activities,- promoting and marketing the business (social media, website, promotion events).During my work in this position, the restaurant received many positive customer reviews and achieved the status of the best in the area (based on Trip Advisor ratings). This resulted in a significant increase in interest among customers and a doubling of revenues, which determined in the creation of new jobs.

Kraków, Woj. Małopolskie, Polska

The basic skills that were necessary for the purposes of this work are strong communication and professional behavior during conversations with clients. My responsibilities were:- making telephone conversations with clients, presenting offered products and making sales transactions, collecting customer opinions, suggesting the most appropriate options - service customization,- responsibility for entering information into the system related to customers' personal data, prices and account numbers as well as selected payment methods,- proficiency in using the computer and the necessary tools and messengers as well as the telephone.During several months of work in various projects, I achieved the highest results among colleagues several times. It resulted in obtaining better outcomes of the whole team and a personal distinction in the enterprise forum.

Master'S Degree, Engineering Business Management, Distinction

Degree: Master of Science Faculty of Engineering, Environment & Computing Engineering Business Management Title of thesis: Creation.

Bachelor'S Degree, Management And Production Engineering

Activities and Societies: Kadra sduden research group, Sibud student research group, E-Moto student research group Cracow, Poland Degree.

High School Diploma, Mathematics, Physics And It

Activities and Societies: Cheerleader team, Charity group, School representative in cross-country running