Karolina Kudawska Birinci Email & Phone Number

Sønderborg, South Denmark, Denmark

• Managing and overseeing the uploading, updating, and maintenance of training content and assets in the LMS.
• Maintaining user groups, curricula, and training assignments within the LMS, and managing study-specific training matrices to ensure that all personnel are comprehensively trained in all relevant subject matter.
• Delivering comprehensive reports with exceptional attention to detail, reflecting an unwavering commitment to data accuracy and compliance with all regulatory requirements.
• Conducting data audits to ensure accuracy in the Learning Management System, including but not limited to user data, training items, curricula, user groups, and security roles.
• Aiding in the generation of KPI to determine the effectiveness of the training program.
• Investigating and resolving system/functionality related issues. Providing troubleshooting assistance for end users and serving as a point of escalation for support issues.

Warsaw, Mazowieckie, Poland

• Directed all functions within the LMS related to assigning, delivering, assessing, tracking, and reporting.
• Audited and monitored data integrity within the Learning Management System.
• Created course components, modified course configurations, and created insightful reports.
• Identified and communicated opportunities for process and quality improvements, provided feedback on usage, challenges, and suggested enhancements.
• Generated and utilized standard documented protocols for LMS functions to ensure consistency and accuracy.
• Acted as a single point of accountability for all user challenges, escalations, inquiries, and feedback.

Warsaw, Mazowieckie, Poland

• Performed daily LMS administration tasks, including training content management, system settings, enrollments, metrics, and evaluations.
• Maintained data integrity for the LMS, such as course descriptions, course or class changes, training content, materials,user groups.
• Conducted quality assurance checks-and-balance to ensure process efficiency.
• Provided reporting and analysis based on the performance of programs, content, users, and execution for the training team'sbusiness requirements, initiatives, and strategies.
• Managed backup team to ensure integrity and quality of the assignment process.
• Monitored and resolved escalations on a daily basis.

Warsaw, Mazowieckie, Poland

• Directed all functions within the team related to assigning, delivering, assessing, tracking, and reporting.
• Monitored and oversaw the global team and implemented key performance indicators.
• Owned and maintained the team process, policies, and procedures.
• Performed regular quality checks and provided constant feedback to the team and management.
• Analyzed training needs and provided relevant training.
• Led department projects to improve operations efficiency.

Warsaw, Mazowieckie, Poland

• Managed financial relationships with MGI Partners and supported management on daily basis with complex issues and identified possible solutions.
• Developed and controlled the documented process to secure operations efficiency.
• Ensured partner satisfaction and continually enhanced to strengthen overall partner satisfaction with the MGI brand.
• Mentored and guided team members in relation to processing awareness and operations quality.
• Worked across departments to resolve issues and increase the overall efficiency and effectiveness of the department by driving change.
• Initiated and coordinated projects related to process improvement of department operations.

Warsaw, Mazowieckie, Poland

• Managed confidential research and analysis of alerted financial transactions generated by more complex monitoring rules in a timely manner.
• Managed partner accounts throughout the US with a wide variety of requests in all 50 states
• Managed queries via email and live telephone calls about their transactions, system accesses
• Created daily, monthly or yearly reports for transactions and other services for small and large chain agents.
• Investigated and analyzed financial cases to maintain service quality.
• Analyzed the data and developed weekly and monthly reports for department and management.

Warsaw, Mazowieckie, Poland

• Performed financial management and budget analyzing.
• Controlled and managed interior goods and maintenance.
• Conducted high-quality customer service operations.
• Supervised and coordinated team members.
• Controlled product arrangement and utilizing mixology methods.
• Performed cost control, inventory and stock arrangements.

Warsaw, Mazowieckie, Poland

• Maintained sales records for inventory control.
• Advised and helped all customer needs to provide high-quality service.
• Controlled and arranged interior elements to maintain store design.
• Coordinated with the delivery department to make sure that items are packed and delivered on time and in a safe manner.
• Managed stockroom activities and created detailed stock charts.

Warsaw, Mazowieckie, Poland

• Supervised and coordinated team members.
• Managed daily activities and prepared a schedule of the workflow.
• Controlled inventory and prepared reports.
• Prepared financials and cost control.
• Secured a high-quality service and product arrangement.

Warsaw, Mazowieckie, Poland

• Controlled product arrangement and utilizing mixology methods.
• Provided and improved quality of customer service.
• Performed cost control, inventory and stock arrangements.
• Organized coffee information meetings for customers and branch staff.

Warsaw, Mazowieckie, Poland

• Advised and helped all customer needs to provide high-quality service.
• Assisted in the display of merchandise.
• Performed cashier duties.

Szczecin, West Pomeranian District, Poland

• Managed and controlled documentation.
• Performed data input activities to create reports and charts.