Karolina Kudawska Birinci Email & Phone Number

Sønderborg, South Denmark, Denmark

• Managing and overseeing the uploading, updating, and maintenance of training content and assets in the LMS.• Maintaining user groups, curricula, and training assignments within the LMS, and managing study-specific training matrices to ensure that all personnel are comprehensively trained in all relevant subject matter.• Delivering comprehensive reports with exceptional attention to detail, reflecting an unwavering commitment to data accuracy and compliance with all regulatory requirements.• Conducting data audits to ensure accuracy in the Learning Management System, including but not limited to user data, training items, curricula, user groups, and security roles.• Aiding in the generation of KPI to determine the effectiveness of the training program.• Investigating and resolving system/functionality related issues. Providing troubleshooting assistance for end users and serving as a point of escalation for support issues.• Acting as an LMS SME, developing, and maintaining LMS administration guidelines and procedures.• Identifying and communicating opportunities for LMS process and improvements.• Consulting HRIS team to ensure data integrity of LMS learner database.

Warsaw, Mazowieckie, Poland

• Directed all functions within the LMS related to assigning, delivering, assessing, tracking, and reporting.• Audited and monitored data integrity within the Learning Management System.• Created course components, modified course configurations, and created insightful reports.• Identified and communicated opportunities for process and quality improvements, provided feedback on usage, challenges, and suggested enhancements.• Generated and utilized standard documented protocols for LMS functions to ensure consistency and accuracy.• Acted as a single point of accountability for all user challenges, escalations, inquiries, and feedback.• Conducted regular quality check-ups of the LMS team’s daily work.• Acted as an SME for Learning & Development specialists and provided solutions in accordance with the company’s processes.• Mentored and trained team members.

Warsaw, Mazowieckie, Poland

• Performed daily LMS administration tasks, including training content management, system settings, enrollments, metrics, and evaluations.• Maintained data integrity for the LMS, such as course descriptions, course or class changes, training content, materials,user groups.• Conducted quality assurance checks-and-balance to ensure process efficiency.• Provided reporting and analysis based on the performance of programs, content, users, and execution for the training team'sbusiness requirements, initiatives, and strategies.• Managed backup team to ensure integrity and quality of the assignment process.• Monitored and resolved escalations on a daily basis.

Warsaw, Mazowieckie, Poland

• Directed all functions within the team related to assigning, delivering, assessing, tracking, and reporting.• Monitored and oversaw the global team and implemented key performance indicators.• Owned and maintained the team process, policies, and procedures.• Performed regular quality checks and provided constant feedback to the team and management.• Analyzed training needs and provided relevant training.• Led department projects to improve operations efficiency.• Handled and coordinated top complexity escalated issues.• Developed weekly and monthly reports for department and management.• Built teamwork within the department and regularly supported team meetings.

Warsaw, Mazowieckie, Poland

• Managed financial relationships with MGI Partners and supported management on daily basis with complex issues and identified possible solutions.• Developed and controlled the documented process to secure operations efficiency.• Ensured partner satisfaction and continually enhanced to strengthen overall partner satisfaction with the MGI brand.• Mentored and guided team members in relation to processing awareness and operations quality.• Worked across departments to resolve issues and increase the overall efficiency and effectiveness of the department by driving change.• Initiated and coordinated projects related to process improvement of department operations.

Warsaw, Mazowieckie, Poland

• Managed confidential research and analysis of alerted financial transactions generated by more complex monitoring rules in a timely manner.• Managed partner accounts throughout the US with a wide variety of requests in all 50 states• Managed queries via email and live telephone calls about their transactions, system accesses• Created daily, monthly or yearly reports for transactions and other services for small and large chain agents.• Investigated and analyzed financial cases to maintain service quality.• Analyzed the data and developed weekly and monthly reports for department and management.

Warsaw, Mazowieckie, Poland

• Performed financial management and budget analyzing.• Controlled and managed interior goods and maintenance. • Conducted high-quality customer service operations.• Supervised and coordinated team members. • Controlled product arrangement and utilizing mixology methods.• Performed cost control, inventory and stock arrangements.• Supported production and supply arrangements.

Warsaw, Mazowieckie, Poland

• Maintained sales records for inventory control.• Advised and helped all customer needs to provide high-quality service. • Controlled and arranged interior elements to maintain store design. • Coordinated with the delivery department to make sure that items are packed and delivered on time and in a safe manner.• Managed stockroom activities and created detailed stock charts.

Warsaw, Mazowieckie, Poland

• Supervised and coordinated team members.• Managed daily activities and prepared a schedule of the workflow.• Controlled inventory and prepared reports. • Prepared financials and cost control. • Secured a high-quality service and product arrangement.

Warsaw, Mazowieckie, Poland

• Controlled product arrangement and utilizing mixology methods.• Provided and improved quality of customer service.• Performed cost control, inventory and stock arrangements.• Organized coffee information meetings for customers and branch staff.

Warsaw, Mazowieckie, Poland

• Advised and helped all customer needs to provide high-quality service. • Assisted in the display of merchandise.• Performed cashier duties.

Szczecin, West Pomeranian District, Poland

• Managed and controlled documentation.• Performed data input activities to create reports and charts.