Head Of Eu It Support And Service Management Excellence
CurrentMember of Global IT Leadership Team (ITLT)Lead IT support teams across all non-German sites, driving the continuous improvement of IT Service Management processes.Responsible for managing IT support staff currently in five locations: Asker (Norway), Ploermel and Limay (France), Edinburgh (UK), and Tampere (Finland).Spearhead efforts to enhance service delivery and operational efficiency, ensuring alignment with global standards and business objectives.Collaborate with cross-functional teams to optimize support processes, ensuring seamless operations across multiple regions.Advise and support in IT quality management processes, including SOPs and GMP documentation.