The Sales Department Assistant role was to support sales department staff in order to meet monthly sales goals. I provided excellent customer service and assisted with problem resolution. I reviewed and performed system setup of new accounts. This role was essential in being a supportive role for all job duties in the sales office.

The Co-Manager role managed the day-to-day operation of the store as a Manager On Duty in conjunction with the management team to maximize sales and customer service. I assisted the General Manager with overseeing the execution of all aspects of store operations by providing effective leadership, achieving maximum sales and profits, controlling budgetary expenses, and managing the store team through training, development and accountability.

The Administrative Assistant role was to handle general office tasks and administrative duties, such as directing communications between the sales representative and customers, organizing schedules and events, entering data, and maintaining office equipment. I enabled the sales representative to be focused on their goals and prepared for anything that comes their way.

As a Barista I worked closely with other Baristas and cafe staff to prepare coffee drinks, other beverages and sometimes food, as instructed by the manager or lead Barista. I took the time to develop my palate to guide and assist customer satisfaction with a thorough knowledge of the menu & pleasant demeanor.

The General Manager role was to support the Absentee Owner. I developed a team of individuals that I hired and trained to execute excellent customer service. I led my team to success through positive communication & feedback, identifying their strengths & areas of improvement, and empathy. I managed payroll, expenses, and product purchasing within a budget. I was responsible for daily banking, accounting functions, and reporting to the corporate office. Utilized advertisements such as social media, billboards, radio ads, etc. Lastly, ensuring building maintenance was kept up to standard.

As Team Lead, I assisted the General Manager with any and all tasks necessary. My duties included those of a Retail Sales Associate as well as training employees, leading by example, and continuing to exceed sales goals. I also filed daily deposits, maintained inventory records, &

The Retail Sales Associate role was to help customers find merchandise and purchase products in a store. My duties included ensuring the store is appropriately stocked with merchandise, assisting customers as needed and performing transactions like sales and returns.