Karoline Ramalho Email & Phone Number

Rio De Janeiro, Brazil

• Leadership of the Order Cycle, Catalog, and two Customer Experience (CX Seller and CX Buyer) teams, totaling 40 internal staff plus outsourced team, reporting to the VP.
• Teams are responsible, respectively, for the excellent operational performance of the sellers, optimizing the order flow and increasing competitiveness in terms of delivery time; for developing advertising strategies.

• Leading the Performance Management and Data Planning teams, reporting to the CFO, fostering senior leadership with recommendations and strategic business directions to enhance company outcomes based on internal and.
• Ensure that the Performance Management team conducted business diagnostics through the development and governance of key KPIs, project tracking, and monitoring of outcomes for improved operational and financial.
• Guide the development of the Data Planning area in creating efficient tools and dashboards that promote best practices, strategies and results.
• Closely monitore other areas, measuring the effort and impact of each initiative in the roadmap to ensure actions that boost the company's results.

• Led the PMO and Catalog teams (approximately 20 people).
• In the PMO area, responsible for managing all projects of the BU (Business, Product and Technology), ensuring alignment with strategic objectives, assessing expected impact and monitoring the results of each project.
• Implemented process improvements and best practices in the areas.- In the Catalog area, responsible for the strategic publication of high-potential products, ensuring alignment with the company's objectives and.
• Optimized the attractiveness of our sellers' products across various marketplaces, ensuring compliance with their different rules and evaluations in a sustainable and scalable manner.

• Responsible for analyses and optimizations in the order cycle, involving not only the sellers' operations but also the carriers in the logistics and delivery stages, overseeing the entire process from purchase to.
• Identified of improvement opportunities in carrier operations, ensuring on-time deliveries, eliminating deviations, and reducing costs and operational losses.

• Led the Order Cycle team, ensuring excellent operational performance for over 30.000 sellers, clients of varying sizes, sectors and regions in Brazil, throughout the order cycle from purchase to shipment, through data.
• Worked closely with and provided guidance to the Product team, ensuring that deliverables were aligned with business priorities and objectives, leading a team of data analysts to ensure data-driven decision-making.

São Paulo, Brazil

• Developed solutions, planned and implemented result-oriented projects across various industries, including automotive, shipbuilding, life sciences, consumer goods, and services, leading both internal and client teams.
• Led complex projects in operational excellence, process optimization, cost efficiency, high-performance organization, lean management, strategic development and PMO.
• Managed end-to-end project execution, including coordinating other consultants, managing risks related to schedule and/or expected outcomes, conducting presentations and serving as the focal point for senior leadership.
• Optimized operational processes (production and logistics), increasing production output with reduced resources, at a global medical technology company in Mexico.
• Reduced cruise ship construction costs at one of the world's largest shipyards in Finland through strategic partnerships with suppliers to optimize construction processes and costs.Project experience in Brazil, Mexico.

São Paulo, Brazil

• Developed solutions, planned and implemented result-oriented projects across various industries, including automotive.
• Supported leadership in developing project proposals, including understanding client needs, planning actions and resources, creating schedules, defining objectives, cost expectations, and outcomes.
• Developed methodologies for implementation in new projects, provided theoretical and practical training to internal teams.
• Leading, training, and coordinating external teams (clients) to ensure execution as planned, ensuring compliance with requests and project success.
• Took part on training in strategic business consulting in Germany.Project experience in Brazil and Mexico.

São Paulo Area, Brazil

• Lean Consultant specialized in process optimization in operational and indirect areas, covering assembly, manufacturing, logistics, planning and operations across various sites.
• Reduction of total part costs across the entire supply chain, focusing on logistics planning, machining, and production.
• Project execution in Portland, USA, in the painting area, emphasizing operational efficiency improvement, reduction of quality defects, and minimization of rework to optimize operational costs.
• Took part on a project that transformed the São Bernardo do Campo/SP truck factory into the most modern in the group by implementing Industry 4.0 practices and optimizing the production line, resulting in an increase.

São Paulo Area, Brazil

• Trainee CAReer - The Top Talent Program
• Leadership training modules conducted in Stuttgart, Germany (2015 and 2017) e Pune, India (2016).
• Responsible for multidisciplinary projects in different Mercedes-Benz plants in Brazil and Mexico, applying lean management concepts such as increasing the proportion of value-added activities, operational capacity and.
• Successful unification of 2 assembly lines (light and heavy-duty truck) into the same processes, increasing efficiency and reducing operational costs.
• Led optimization project for internal logistics in Saltillo, Mexico, for the launch of a new truck in a brownfield environment.
• Design of axle pre-assembly for lean and integrated production into the main assembly line, in a brownfield environment, involving line layout, internal logistics optimization, and acquisition of necessary equipment.

Rio De Janeiro, Brazil

• Developed a continuous 12-month production plan, setting supply parameters and managing inventory levels, ensuring product availability.
• Analyzed short and medium-term production risks, considering capacity constraints and aligning supply with demand

Rio De Janeiro, Brazil

• Managed the BU catalog, focusing on daily stock analysis, risk assessment for demand fulfillment and product manufacturing status.
• Efficiently coordinated transportation from the factory to the distribution center, and from there to customers.
• Structured new processes and methodologies for the area, resulting in greater operational efficiency and cost reduction.

Rio De Janeiro, Brazil

Supply Chain, Professional Products Division

Rio De Janeiro, Brazil

• Internship (part-time: 6 hours/day). Iron Ore Marketing and Sales Department.
• Analyzed negotiations and the status of contracts of key clients.
• Conducted studies on the quantities and profit margins of products purchased by each client, including comparisons with previous periods for performance assessment and trend analysis.

Sindelfingen, Baden-Württemberg, Germany

• Sindelfingen, GermanyInternship (full-time: 7 hours/day). Assembly Line/Production Planning Department - Mercedes-Benz.
• Planned assembly lines for new vehicle models at the largest Mercedes-Benz factory in the world (Sindelfingen, Germany), integrating the new vehicle models into existing processes and lines in the site, and in sites in.
• Conducting comparative studies between Mercedes-Benz vehicle assembly and competitors to implement best practices.
• Experience as the only foreign intern among approximately 70 colleagues.

Master Of Business Administration - Mba, Project Management

Engineer'S Degree, Industrial Engineering, 7,82 In A Total Of 10,00

Activities and Societies: Tutoring, exchange program- Thesis: Production Planning and Control methods and practices analysis. Case study.

Master Of Science (Msc), Finance, General

One semester. Exchange program through a “Baden-Württemberg-STIPENDIUM” scholarship granted by the State of Baden-Württemberg, Germany..