Responsible for overseeing and managing ServiceNow projects from initiation through to completion. It involves collaborating with cross-functional teams, understanding business requirements, and ensuring the successful delivery of ServiceNow solutions that align with organizational goals and objectives.Key Responsibilities:- Lead ServiceNow projects, ensuring they are delivered on time, within scope, and within budget.- Define project scope, objectives, and deliverables.-… Show more Responsible for overseeing and managing ServiceNow projects from initiation through to completion. It involves collaborating with cross-functional teams, understanding business requirements, and ensuring the successful delivery of ServiceNow solutions that align with organizational goals and objectives.Key Responsibilities:- Lead ServiceNow projects, ensuring they are delivered on time, within scope, and within budget.- Define project scope, objectives, and deliverables.- Develop and manage project plans, timelines, and resources.- Act as the primary point of contact for ServiceNow projects, providing leadership and guidance to project teams.- Collaborate with business stakeholders to gather and document ServiceNow project requirements.- Ensure that project requirements align with business needs and objectives.- Translate business requirements into technical specifications for ServiceNow solutions.- Work closely with ServiceNow developers and administrators to configure and customize ServiceNow solutions based on project requirements.- Oversee the development and testing of ServiceNow applications and modules.- Ensure that ServiceNow solutions meet quality and performance standards.- Maintain open and transparent communication with stakeholders, providing regular project updates and addressing concerns.Manage stakeholder expectations and ensure their satisfaction with project outcomes.- Identify potential project risks and develop mitigation strategies.- Monitor project progress and address issues as they arise. Show less

Working closely with executives and stakeholders to identify strategic goals, high value demands, determine requirements and deliver data-driven recommendations.

Administer all system software such as API creation/management, updates, access management, and network security by ensuring effective provisioning, installation/configuration, operation, and maintenance of systems and related infrastructure. Investigate, diagnose, and resolve incidents within specified service level agreements to safeguard business continuity. Create automated test frameworks and collaborate with senior software engineers to test system deployments. Manage and oversee weekly… Show more Administer all system software such as API creation/management, updates, access management, and network security by ensuring effective provisioning, installation/configuration, operation, and maintenance of systems and related infrastructure. Investigate, diagnose, and resolve incidents within specified service level agreements to safeguard business continuity. Create automated test frameworks and collaborate with senior software engineers to test system deployments. Manage and oversee weekly developments to production across multiple applications and update data/plugins. Leverage technical expertise to diligently plan and upgrade new releases on ServiceNow. Show less

Established and maintained strong, healthy relationships with customers by cultivating an open and accessible communication route for free flow of information. Conducted in-depth research to solve complex problems and utilised critical thinking abilities to safeguard customer satisfaction and smooth business operation. Mapped and consolidated entire software business partner appliance process to boost team's knowledge and confidence. Served as mediator between customers and clients in cases of… Show more Established and maintained strong, healthy relationships with customers by cultivating an open and accessible communication route for free flow of information. Conducted in-depth research to solve complex problems and utilised critical thinking abilities to safeguard customer satisfaction and smooth business operation. Mapped and consolidated entire software business partner appliance process to boost team's knowledge and confidence. Served as mediator between customers and clients in cases of disputes. Gathered data, analysed customer needs, evaluated possible resolutions, and took corrective action to implement best practices. Show less

Coordinated customer requirements between various business department and teams to ensure high levels of customer satisfaction. Assisted customer with serviceability and product quality issues and escalated critical customer situations to the appropriate level of management and engineering expertise. Reviewed all official document to create clean processes/ technical requirements in preparation for yearly audits.