Caroline Allaker Email & Phone Number

United States

Partnered with cross functional teams and Nike to work on HR's top priority initiatives to develop or improve upon operational processes with the HR Function. - Discovery: Understand the current state and identify opportunities for improvement and best practices to continue. Gather requirements for the future state and engage with stakeholders to determine readiness and capability gaps.- Training: Train the broader HR team in process improvement mindset methodologies- Portfolio Management: Implement an intake model for project requests requiring process improvement or implementation. Developed portfolio management tools to provide visibility to the work and to drive prioritization decisions.-

Beaverton, Oregon, United States

Ensures an integrated focus on HR’d content operational processes, data, controls, systems and continuous improvement. Owning robust quality and governance in all operational execution for the function.- Utilizes process data and metrics to identify business process challenges and recommends innovative solutions for improving operation efficiency and effectiveness.- Works across teams to optimize process flows to increase efficiency, reduce cycle times for service delivery and deliver customer satisfaction.- Assess process improvement projects and facilitate cross functional process improvement project teams ensuring deadlines and objective are met and return on investment is realized.- Responsible for understanding and documentation of excellent end-to-end HR and HR operations business processes flows and ensuring upstream and downstream impacts within and outside of the functional area are robust, well understood and meet quality standards- Proactively identify and drive implementation of continuous improvement opportunities- Drive adoption of audits, controls & quality practices outlined by standards team- Responsible for process inventory & documentation management- Implement change control management for all documents and collateral used in operations they oversee- Drive root cause analysis (RCA) of excursions and ensuring action plans and follow-up are completed in a timely manner- Responsible to ensure knowledge base meets standards

Beaverton, Oregon, United States

Quarterback across operational programs such as re-orgs, divestitures and acquisitions.•Single point of contact for HRBPs,working across HR COS, as they activate organizational programs•Ensures that work is handed off to respective HR COS teams as the work moves through the process; managing against timelines and SLAs•Gathers insights and partners with HR COS “POD” team and leadership for continuous improvement and ensuring that the HR Knowledge Base and content on the HR Website is updated to reflect changes•Identifies risks and/or issues, pulling together SME’s to resolve before an employee is impacted, and determining both the short term and longer-termresolution•Built out a tool and process for Nike’s North AmericaCOVIDContact Tracing process:oInclusive of workflows, reports and auditing, using smartsheetsoConstantly evolving to match changing regulatory and business needsoSolutions and enhancements are validated through prototyping

Beaverton, Oregon

Responsible for leading service delivery, managing operations and implementing scalable, sustainable solutions for the Global Workforce Administration function. Spanning Global WFA including Employee/Organization/Position Data Governance and Management, Talent Acquisition Operations and Core HR Processes (i.e. hire, move, exit), and drives Operational Excellence across while ensuring the delivery of a premium Employee Experience.

Beaverton, Oregon

Manage a set of HR programs and initiatives.Partner with other enabling functions to ensure alignment and integration into the work of their functions as part of the overall HR portfolio.

Lead a team of Business Analysts and partner with the Technology department to deliver upon project requests.The BA team delivers on HR projects, handling activities such as requirements, solution design, testing facilitation and stabilization preparation activities (training, subject matter expertise, process design).My role as the Portfolio Delivery Manager is to ensure that we are executing against the HR Portfolio with consistency and quality. That the team is delivering the right solutions in the right way.

The BA team delivers on HR projects, handling activities such as requirements, solution design, testing facilitation and stabilization preparation activities (training, subject matter expertise, process design).The Support Analysts address daily operational issues and events. Ensuring that issues are resolved in a timely manner.My role as the Portfolio Delivery Manager is to ensure that we are executing against the HR Portfolio with consistency and quality. That the team is delivering the right solutions in the right way.

Portland, Oregon Area

I manage a team of Business Analysts and Project Managers. The BA team delivers on HR projects, handling activities such as requirements, solution design, testing facilitation and stabilization preparation activities (training, subject matter expertise, process design).The Project Managers ensure that the projects stay on time and within cost, delivering against the intended results.My role as the Portfolio Delivery Manager is to ensure that we are executing against the HR Portfolio with consistency and quality. That my team is delivering the right solutions in the right way.

Key elements of this role involve:Partnering with the compensation business partners to deliver key business events, such as the annual bonus and merit cycle.Prioritize and deliver portfolio items and projects.Deliver on process and system optimization opportunities.

Senior business systems analyst primarily working on the HR SAP implementation at Nike and the divestiture of PeopleSoft.Responsibilities include:•Participate in business requirements gathering.•Perform fit gap analysis between existing software, vendor packages and business requirements.•Document design options and solutions.•Write technical specifications including reference to business requirements, field, record and page definition.•Document and set up configuration.•Create and/or validate conversion files.•Write and perform unit and integration testing including use of Test Director.•Main functional areas of focus are:-Enterprise Compensation Management-Organizational Managment-Manage Global Employees

Senior business systems analyst primarily working with SAP Business Warehouse and Congos Reporting on Terradata. Responsibilities include:•Facilitate business requirements gathering.•Perform fit gap analysis between existing reports, software, vendor packages and business requirements.•Document business analysis requirements including context diagrams and requirements in business language. •Document design options and solutions•Write technical specifications including reference to business requirements, field, record and page definition.•Develop and deploy business intelligence applications•Develop high-level designs including logical models and functional specifications that leverage SAP Business Warehouse functionality for business solutions.•Utilize SAP BW Business Explorer, SAP BW Web Application Designer and Cognos to develop reports for deployment to the business•Write and perform unit and integration testing including use of Test Director.

Senior business systems analyst primarily working with SAP Business Warehouse. Responsibilities include:• Facilitate business requirements gathering.• Perform fit gap analysis between existing reports, software, vendor packages and business requirements.• Document business analysis requirements including context diagrams and requirements in business language. • Document design options and solutions.• Write technical specifications including reference to business requirements, field, record and page definition.• Develop and deploy business intelligence applications • Develop high-level designs including logical models and functional specifications that leverage SAP Business Warehouse functionality for business solutions.• Utilize SAP BW Business Explorer, SAP BW Web Application Designer or other BI tools to develop reports for deployment to the business• Write and perform unit and integration testing including use of Test Director.

Senior business systems analyst primarily working on PeopleSoft Enterprise Learning Management implementations within the EMEA region, and the PeopleSoft upgrade from 8.3 to 8.9. Responsibilities include:• Facilitate business requirements gathering.• Perform fit gap analysis between existing software, vendor packages and business requirements.• Document business analysis requirements including context diagrams and requirements in business language. • Document design options and solutions.• Write technical specifications including reference to business requirements, field, record and page definition.• Create and/or validate conversion files.• Write and perform unit and integration testing including use of Test Director.

Provide administrative expertise and support for all EHQ NIKE Human Resources areas & systems including: benefits, payroll, staffing, customer service, salary administration, and employee records. Continually reexamine and reengineer the tools, processes, and procedures used by EHQ Human Resources. My main areas of focus were: · Report Writing · Quality Assurance/Data Integrity · Liaison with HR in the countries · Handle situations and research · Maintain communication with all user groups · Projects (managing small to medium, involved in large projects)

I provided strong administrative support to the EHQ organization, information to employees and managers and executed training. My main areas of focus were:· Communication· Administrative support· Small Scale ProjectsWhile in this role I learnt a lot regarding Nike EHQ's HR policies and business processes.I was the first line and 2nd line of contact for employees with questions and issues.

·Assist with special projects and new developments ·Prepare assignment ·Answer questions from transferees and hires from abroad·Work with third party relocation services vendor to ensure transferees relocation goes smoothly.·Provide feedback on practical workability of Nike's transferee policies and the provided services.·Document transferee and relocation processes, make recommendations for efficiency and effectiveness, to eliminate waste.