I am a hardworking, versatile quick study, passionate about helping people access the care they need. I have excellent customer service skills from several years working with many different people in a variety of settings, from retail to administrative account management. I earned a BA in English Literature, which entailed excellent experience honing my written and verbal communication skills as well as critical thinking and analytical skills. I worked four years for a nonprofit insurance company, becoming familiar with ICD-9 and CPT coding, and have spent the past eight years working for a third-party administrative company, handling sensitive health information for clients and managing monthly benefit accounts for 100+ companies with approximately 2,000+ employees. I have a great deal of experience resolving issues via email and face to face. Attention to detail is my specialty. While I adapt well to a variety of roles, my greatest strengths and job satisfaction are brought into play when solving intricate puzzle problems and helping clients obtain benefit coverage.
Listed skills include Nonprofits, Microsoft Office, Public Speaking, Customer Service, and 32 others.