Karolis Mickus Email & Phone Number

Vilnius, Vilniaus, Lithuania

Vilnius, Vilniaus, Lithuania

- Full responsibility for eye clinics business in LT market- Headhunting/selection of Medical and other staff: managers, reception team, engineers- Every day planning (consultations and surgeries)- Covid-19 prevention - New clinic opening and development- Performance audit, evaluation - Purchases of medical equipment- Employee retention

Vilnius

- Creation of family business: from idea to real profit- Negotiations with shopping center management, franchisee giver, contractors- SC “Utenos trikotazas” brands (UTENOS, ABOUT) representation through Retail- Modern retail shop development in Ozas shopping center according latest concept - Team formation and preparation- Personal responsibilities for all technical solutions, problem solving, preparation process - Stable income and profit in the first year, fast payback of investment

Lithuania

-Managing the B2C Retail department: 18 directly managed retail stores (including franchise stores). Total: ~80 staff-Shop managers’ leadership development: setting goals, efficiency evaluation, coaching, selections.- Fiber (FTTH) development in East Region: 95% successful investment of 10 mln. € per year. Due to the investments payback control we achieved main goals (payback time, share market in address, delivery time)-SC “TEO” and JSC “Omnitel” regional merging project completed in 2 years: creating new teams out of the most skilled employees in all the branches from different domains (Broadband and Mobile). Merged all the technical competences, knowledge, best practises and sales goals following the new service standards ahead.-Creating and developing motivational systems for sales consultants and managers (reached 50% bonus level in total salary). That was a success and this motivational system was the best among all the telco companies.- Optimising the retail shops network: revenue was growing YoY min by 10% in the Region, operating expenses were reduced by 10% in the past few years and attracted new sales talents to the teams.- Improving of customers’ satisfaction (NPS, from 2017y>105%)-Main KPI achievements: Mobile and Broadband sales, selling goods, revenue of the region, margin control, NPS and other

Vilnius

- Managing the Vilnius retail group: 7 stores, total: ~40 staff- Employees education and team formation: selection, performance evaluation, cherishing the company's values.-Main KPI achievements: mobile subscriptions, product sales, NPS, daily results monitoring, Quality evaluation - Organising the sales tenders

Vilnius

- Supervising an inbound Customer Care Center team, approx. 14 staff.- KPI achievement (performance, sales, customers’ satisfaction)- Supervising the real time Call Center queue and adherence reports to ensure service level standards and response time targets are met- Managing shifts in terms of handling all operational and customers’ issues - Employees’ selection and redundancy- Weekly one-on-one discussions with each team member to highlight weaker areas that require more efforts from the employees.

Vilnius

- Answering customers’ calls & responding to e-mails related to “Omnitel” services, products, bills- Resolving customers’ complaints, issues regarding the company's products - Achieving sales & quality goals (data & mobile customers’ acquisition, up-selling & cross selling data plans)