Karol Jackiewicz Email & Phone Number

Katowice, Śląskie, Poland

• Building and implementing a business plan,• Creating a roadmap for how to structure run and grow the business,• Overseeing the day-to-day running of the cafe,• Identifying strategies to retain and attract customers, • Recruiting, training and supervising cafe staff,• Delegating task to employees, • Monitoring budget and working to improve profit margins, • Building an effective business model that runs on its own with minimal leadership input.

Remote

As Client Security Manager (CSM) I was responsible for all security-related business controls, working closely with global peers to deliver an always secure, audit ready environment.My main duties included:• Effective governance of contract security, risk & compliance,• Ensuring compliance and adherence to both regulatory and contractual security obligations,• Building security policies according to industry standards and guidelines,• Creating and implementing the process of risk management,• Monitoring security alerts form external service providers and take appropriate action to address them,• Acting as central point of contact for security related topics,• Raising security awareness on regular basis,• Leading Security Incident Management process,• Building reporting for security related processes such as Vulnerability Management, Incidents Management, Risk Management, • Regular interaction with both Atos and the customer’s senior management.

Katowice, Silesian District, Poland

• Overseeing implementation of corrective actions established during Root Cause Analysis for high severity incidents and failed infrastructural changes,• Proactive management of metrics and quality measurements,• Managing the Technical Assurance Program to ensure consistency and quality for services across accounts,• Driving quality initiatives across our UKI account base via UK and DC communities,• Managing compliance deviations identified through the Quality Management System,• Coordinating response to IST Audit actions through SIL and an account engagement,• Engaging in the risk and issue management process to ensure SSO elements are current, accurate and representative,• Managing interlocks with Delivery Centre Relationship Managers to ensure quality issues are handled appropriately• Compliance Web Portal – validation of data submitted by Service Integration Leaders for accounts supported under UKI Mainframe,• Searching for improvement opportunities using IBM Agile approach,• Supporting Dispatcher role (dispatching incidents, changes, work orders among technical teams).

Katowice, Silesian District, Poland

• Coaching, mentoring and developing staff, including overseeing new employee onboarding and providing career development planning and opportunities,• Working with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees,• Managing the overall operational responsibilities and activities of the department,• Improving the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output,• Leading employees to meet the organization's expectations for productivity, quality, and goal accomplishment, • Maintaining employee work schedules including assignments, job rotation, training, vacations and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.

Katowice, Silesian District, Poland

Delivery Analyst supervises, coordinates and maintains on a daily basis, the levels of service agreed with and expected by the customer (Service Level Agreements or equivalent documents) while keeping a constant focus on improving the performance of the services provided.• Defect Prevention investigations and the investigation life-cycle management,• Driving the Defect Prevention and RCA process within the pools,• Directing RCA and process standardization across accounts by preparing batching and assigning incident reports or project defect codes,• Ensuring that weekly scorecards / RCA / KPI / PHI completed correctly and accurately,• Creating broadly applicable solutions that are used by pool managers for process improvements in handling reoccurring problems (across accounts, pools, locations),• Maintaining interlock with the Service Integration Leader, Country DA Manager and pool accounts’ Deliver Portfolio Managers,• Creating documentation of investigation and implementation plans to resolve issues (e.g. RCA, Service Improvement Plans implementation and monitoring),• Verifying if any solutions can be implemented and/or applicable to other accounts/pools/locations/centers – best practice sharing,• Analyzing and interpreting business data and providing in-depth analysis in identifying problems and performance exposures with alternative solutions/recommendations which can be taken to management/customers,• Engaging with the account teams and clients to enhance the effectiveness of solutions and to increase the awareness of proactive quality improvements.• Problem solving: RCA, 5 Why, Fishbone diagram, Process Behavior Analysis, Value Stream Mapping

• Managing social media team at WTA Tennis Tournament which took place annually in April, in the city of Katowice, coordinating work within Tournament Press Office, • Running press conferences in English, • Updating official internet site,• Managing content appearing on official social media sites including: Facebook, Instagram and You Tube.

London, United Kingdom

Risk & Integrity team is part of the Business Management and Risk Department within Bank of America Merrill Lynch Global Markets and Middle Office Division providing operational support to entities globally. • Working on various projects to strengthen the front to back control environment of the global reconciliations supported on the Frontier platform,• Ensuring the integrity of the RECON Frontier reconciliation platform, which is a key control within the Business, dealing with general reconciliation queries from both local and global users,• Contacting various departments and line of business representatives globally to resolve outstanding data integrity issues,• Reviewing incidents and making recommendations for improvements,• Performing front to back operations process reviews to identify risk points, control weaknesses and make recommendations for changes,• Creating and updating Risk & Integrity global policies in line with Target Reconciliations Standards,• Manipulating, cleansing & processing data using Excel.• Data auditing, creating data reports & monitoring all data for accuracy

London, United Kingdom

• Guiding, supporting and motivating learners throughout their learning journey which included IT security issues, Microsoft Excel, Word, Power Point and Outlook,• Setting and marking work, giving appropriate feedback and maintaining records of learners' progress,• Managing database, booking appointments and contacting learners to discuss course progression,• Maintaining filing system and collecting required documentation, identifying eligibility requirements,• Completing Individual Learning Plans, progress reviews, and support logs.

Kraków, Poland

• Valuation of derivatives on various investment funds and performed reconciliations,• 2 weeks secondment to Edinburgh office to transition ETD derivative work out to a new Centre of Excellence in Krakow,• Working with fund groups and clients to resolve all questions regarding valuation and exceptions,• Booking ETD/OTC derivatives including Indices, Equities, Bonds, and Currencies,• Data entry and handling large data sets in Excel,• Manual pricing from Bloomberg,• Organising corporate events as a member of Sports & Social Committee,• Voluntary projects run by Global Inclusion Department.

Kraków, Poland

Checking valuation of funds for unit activity, preparing management, depositary, registration, custody and audit charges instructions, creations/cancellations monies activities, raising enquiries with clients and relevant internal departments

Edinburgh, United Kingdom

Dealing with petitioners, giving information and instructions, issuing written confirmations, dealing with visa and passport applications, managing passport database, preparing formal letters, answering telephone queries, archiving

Tonbridge, United Kingdom

Voluntary work completed before applying at University.General office duties: filing, archiving, mailing and answering telephone enquires

Master, International Relations

Activities and Societies: International Programmes Office, Academic Centre of Career, University Choir, Student Research Group.

Ba (Hons), Business Management With Economics

- First Class Honours Degree - University Class medal for achieving the highest Honours year average on the Business Management Programme.