Karol Łapiński Email & Phone Number

Bialystok, Pl

Białystok, Poland

- Managing client relationships, including sales, customer service, and project coordination, with a strong focus on ensuring high levels of customer satisfaction.- Reporting and analyzing sales results, as well as implementing improvements in communication and sales processes, which contributed to increased effectiveness.- Optimizing operational processes by identifying and implementing new solutions that enhanced team performance, improved efficiency, and positively impacted customer experience.-Providing ongoing support to the Director in onboarding and evaluating new employees, as well as actively assisting with recruitment activities.

- Managing the sales process, developing and analyzing sales strategies for a new project, which contributed to streamlining and improving customer service.- Optimizing sales processes by analyzing communication channels and customer acquisition sources, leading to increased efficiency in sales operations.- Direct (face-to-face) sales and active promotion of the company during industry trade fairs, supporting brand building and acquiring new business partners.

Warszawa, Poland

Event Coordinator at "Święto Ogrodu Saskiego" Warsaw- Coordination of the mass event “Ogród Saski Świętowanie” – managing the schedule of attractions and ensuring their timely execution.- Direct collaboration with external contractors, building relationships, and coordinating actions to deliver high-quality services during the event.- Operational team coordination – monitoring attendance and punctuality of team members during the event.-Supervision of the event’s progress, including monitoring the execution of the schedule and addressing on-the-spot challenges.

Postgraduate Course, It Project Management

Postgraduate Course, Customer Relationship Management

Licencjat (Lic.), Zarządzanie I Dowodzenie