Karol Uciecha Email & Phone Number

Galway, County Galway, Ireland

Worked as part of the DID Electrical sales team, delivering exceptional customer service and achieving store sales targets. Responsibilities included:• Assisting customers in selecting electrical appliances tailored to their needs, providing expert product knowledge and recommendations.• Handling point-of-sale transactions, including cash, card, and financing options, accurately and efficiently.• Addressing customer inquiries and resolving issues to maintain high satisfaction levels.• Managing stock levels, ensuring product availability, and maintaining a well-organized store layout.• Collaborating with team members to meet store objectives and participating in promotional events.• Staying updated on the latest product offerings and technological trends to enhance customer service.

Galway, County Galway, Ireland

Worked as part of both Coopers Bar & Lounge and Conference & Banqueting team, providing high-quality service for guests. Responsibilities included:• Serving as both a head waiter and a bartender in Coopers Bar & Lounge, ensuring smooth guest service and expertly preparing a variety of beverages for daily operations and events.• Setting up decor in ballrooms and meeting rooms, including guest tables, buffet stations, and stages.• Providing exceptional guest service during events, maintaining the hotel’s high standards.• Conducting post-event cleanup and preparing for future events.• Assisting other hotel departments, such as restaurant or maintenance, as needed.• Managing bar stock and ensuring adequate inventory for daily operations and events.

Adare, County Limerick, Ireland

During my time at Adare Manor, I worked as a Food & Beverage Assistant in the Michelin-starred Oak Room restaurant. I was part of a dedicated service team that delivered a refined and seamless dining experience for guests. Responsibilities included:• Setting up the restaurant and back-of-house areas, ensuring everything was prepared to the highest standard before service, and conducting thorough cleanup afterward.• Providing exceptional guest service during dining hours, including serving food and beverages and engaging with guests to enhance their dining experience.• Coordinating closely with the kitchen staff to ensure the timely and precise delivery of dishes, maintaining the restaurant’s high standards of presentation and quality.• Developing a comprehensive knowledge of the menu, including wines, cheeses, and other drink selections, to assist guests with their choices effectively.• Supporting other hotel departments, such as the banqueting team, when required.

Świerklaniec, Śląskie, Poland

Managed maintenance of bus stop infrastructure for GZM Metropolis in Katowice, Poland. Key tasks included:• Keeping passengers informed by updating and replacing timetables, announcements, and line schemes.• Assisting passengers at bus stops with information on public transport changes and helping them select and board the appropriate vehicle.• Driving a company van to transport supplies between departments and to bus stops.• Repairing shelters, timetable plates, and bus stop signs.

Katowice, Śląskie, Poland

As a Railway Traffic Control Systems Service Technician, I handled the analysis, inspection, and repair of railway signaling systems, working closely with clients such as station automation masters and rail signalers to resolve reported faults. Key tasks included:• Diagnosing and analyzing faults in railway control devices.• Traveling weekly across Poland to perform repairs while upholding high standards.• Inspecting and maintaining signaling systems in railway areas.• Direct client contact: face-to-face (signing repair reports), by phone (arranging repairs), or via email.• Providing on-call support for incidents, resolving them, and writing reports.• Coordinating with the company warehouse for parts: issuing demands, collecting parts, and returning defective ones.

Katowice, Śląskie, Poland

As an intern, contributed to hardware servicing and software testing for railway traffic control, including:• Diagnosing and repairing specialized railway control devices.• Resetting, installing, and updating software on these devices.• Testing software functions to ensure railway traffic safety.• Developing VBA and C++ applications to automate data processing and workflow.

Katowice, Śląskie, Poland

Supported the IT Department of the Metropolitan Office in daily operations, including:• Preparing structured cabling.• Cleaning, setting up, and configuring workstations.• Configuring database server hardware.• Installing and configuring Linux server systems.• Installing, configuring, and administering OSTicket for the HelpDesk system.• Working with Docker.

Katowice, Śląskie, Poland

Managed the inventory of bus stops for the Metropolitan Transport Authority in Katowice. This involved documenting the condition of bus stops and their surroundings through detailed notes and photos, updating the database with maintenance needs, and coordinating with maintenance personnel by providing detailed reports.

Katowice, Śląskie, Poland

My primary responsibility was photographing bus stops and buses to facilitate the sale of advertising spaces. I also selected optimal advertisements to maximize space utilization and planned efficient routes to reduce costs and travel time.

Bachelor Of Science - Bs, Computing In Software Development

Information Technology Technician, Information Technology