Karoline (Ka) Vaz Email & Phone Number

Delray Beach, Florida

• Ensure that all international assignment related matters such as Immigration, Taxes and Social Security are reviewed and compliantly executed
• Translated customer needs into improvement areas for Global Mobility Department
• Created and lead operational team through multiple process improvement initiatives

• Oversee the delivery of the entire spectrum of assignment management services, including policy counseling, destination services, household goods, intercultural services, visa/immigration, allowances, expense.
• Coordinated with Director of Global Account Management (DGAM) to achieve client goals; actively participated in quarterly and annual reviews, run reports as needed in response to client requests and recommend process.
• Interface with the client’s HR on assignment issues impacting the employee and family.

Saint Louis, Missouri

• Supervise and troubleshoot Automated Guided Vehicles throughout multiple departments.
• Improved efficiencies by implementing operational procedures for receiving and distribution operations throughout the hospital.
• Support daily unfilled rates with supply availability and works closely with procurement and vendors for customer support work.
• Work closely with the Supply Distribution management to coordinate daily staffing and streamline processes.
• Direct operations, regularly perform service audits and actively participate in customer service recovery.
• Lead implementation projects to strategize changes without affecting customer experience

• Planned production workflow, improved production processes, and supported customer relationship management.
• Drafted action plans and led meetings with department executives to review project status and proposed changes. Increased production levels by acting as a liaison between logistics, carriers and customers.
• Implemented successful cost saving program
• Defined project deliverables, monitored team progress and status of the task, and enforced deadlines to ensure projects were delivered on time and to specifications.
• Improved customer satisfaction by resolving customer questions, issues and complaints, and addressing negative customer feedback immediately.
• Oversaw productivity, safety, product storage, organization, materials management, job planning, and quality control.

2762 Highway K O'Fallon MO 63368

16650 Chesterfield Grove Rd #200 Chesterfield, MO 63005

- Provided quality customer service- Assisted in routine patient care- Maintained governance of inventory

- Organized and prepared for presentations & seminars- Maintained inventory- Administered public events

Diploma, Massage Therapy

4.0 GPA Resided on Missouri College President's List

Communications

English

English As A Second Language

Psychology

Performing Arts

North American Studies