Karol Zawada Email & Phone Number

Kraków, Pl

Acting as primary point of contact for customer guidance for data migration and export projects with the Platform Services team. Primary tasks include a collection of detailed project requirements, migration guidance and consulting, data mapping, coordinating with project managers, risk mitigation, issue response, and quality assurance through all stages of migration projects.Working with various APIs (Salesforce, Freshdesk, HelpScout, etc.), to obtain required data using Postman.

Kraków Area, Poland

- Serve as the point of contact for client questions regarding Zendesk’s CRM product features, GDPR, billing, and purchasing and see the client through to a resolution.- Liaise between the client and engineering teams in a highly professional manner to resolve complex technical issues in a short amount of time.- Develop and execute client training independently to ensure maximum usage and excellent product experience for the client.

Krakow, Poland (Remotly)

As a fully remote customer facing team member, I help to cover the 24h support fulfilling the following duties:- Answering clients technical issues- Troubleshooting hardware and software problems- Collecting clients feedback- Closely cooperating with R&D team (passing feedback, testing pre-release updates on mobile software and headphones firmware side)

Kraków, Woj. Małopolskie, Polska

Providing multi-channel technical support to clients of our analytics platform, Voluum TRK (channels include - HelpDesk, email, public forums, Social media and calls)- Resolving clients problem (account setup, restAPI, troubleshooting technical problems)- Clients onboarding (general as well as helping with a technical setup)- Custom setup application on clients account- Contribute to development projects by relaying our user’s feedback- Ad-hoc project management within the scope of translating our user’s demands, into tangible points for development- Creating reports, customer health-score measurements - Assisting with the QA of dev projects pre-release- Addressing payment/billing requests- Upselling for the existing customers- Cross-selling different product of the company- Dealing with unsubscribing clients

Kraków, Woj. Małopolskie, Polska

Contellio is a marketplace for marketers and creative freelancers (copywriters, graphic and motion designers as well as voice-over artists.) As a project manager I’m responsible for:- contacting client- collecting requirements- scheduling work- managing the process of creating and delivering final projects- getting feedback from clients- providing quality assurance After a half of a year of getting experience in managing, and improving the processes. We build a custom management tool. Basics on the process, I designed the web application prototype for project management. Described the main functions and assumptions of the application. As part of the product management team, I'm the link between the market and the tech team. Support the dev team to deliver the most relevant features on the market.I make sure that the product is easy and intuitive to use, and provides a great UX.As a PM, I'm also collecting feedback. Analyze and prepare new changes in a product.

Kraków, Woj. Małopolskie, Polska

I start work in Creativestyle as a trainee during the studies and I've been assign to the front-end team. My main responsibility was creating the task and time management application.For this project, I was using the Grunt.js, as the automation tool. And developing app by using the: HTML5 , SASS (CSS pre-processor) and jQuery (JavaScript).I helped in many projects as a tester. To standardize the results and ensure the continuing quality, I designed the testing scenarios. After that, I was doing user tests and report the results. I did a browsers design test to ensure pixel perfection in many different projects too.With the front-end developer liability, I've been fixing the reported bugs in the one of the biggest online shops on with mobile and desktop with support to IE7.

Kraków, Woj. Małopolskie, Polska

The Association is engaged in the provision a good working environment for „Wieniawa Concert Band” musicians. The main responsible is development of the Wieniawa Concert Band and raising funds for it’s operations and promotion. I was delegated to develop many tasks to ensure a projects success. But my main responsibilities were related to promotional activities:- describing social media strategy as well as managing Facebook profile- photography- photo postproduction

Kraków, Woj. Małopolskie, Polska

After 2nd year at Univiersity I joined Komenda Wojewódzka Policji w Krakowie, Wydział Łączności i Informatyki as a trainee. My main task was:- configure computers for users (hardware and software)- data recovery from secured hard drive- delete data from computers to exchange.

Master'S Degree, Computer Science

Bachelor Of Applied Science (B.A.Sc.), Computational Engineering

During 7 semesters of study, I learned about OOP with using JAVA and C++. I gained knowledge about SQL databases and IT project.

Diploma, Instrumentalist - Saxophone

Activities and Societies: Music School Orchestra