Karolina Zasada
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Karolina Zasada Email & Phone Number

Scrum Master/Project Manager with strong Customer Happiness background at SustainCERT
Location: Walferdange, Luxembourg, Luxembourg 7 work roles 1 school
1 work email found @prowly.com LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

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Current company
Role
Scrum Master/Project Manager with strong Customer Happiness background
Location
Walferdange, Luxembourg, Luxembourg
Company size

Who is Karolina Zasada? Overview

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Quick answer

Karolina Zasada is listed as Scrum Master/Project Manager with strong Customer Happiness background at SustainCERT, a company with 21 employees, based in Walferdange, Luxembourg, Luxembourg. AeroLeads shows a work email signal at prowly.com and a matched LinkedIn profile for Karolina Zasada.

Karolina Zasada previously worked as Customer Success Manager at Sustaincert and Customer Success Manager at Tokeny.Com. Karolina Zasada holds Magister, Law, 2010 from Uniwersytet Łódzki.

Company email context

Email format at SustainCERT

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{first}.{last}@prowly.com
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Profile bio

About Karolina Zasada

With extensive experience leading teams and scaling operations in diverse, fast-paced industries, I specialize in optimizing business processes and driving sustainable growth. My background includes overseeing large teams, managing cross-functional projects, and guiding companies through critical transitions, including post-acquisition integration and process optimization. I've implemented operational frameworks that enhanced efficiency, increased revenue, and maintained exceptional client retention rates.Throughout my career, I have demonstrated a strong ability to build and scale businesses, manage complex projects, and foster collaboration across culturally diverse teams. I have successfully led product development initiatives from concept to launch, navigating everything from market strategy to post-release crisis management. My expertise extends to sales, marketing, and customer service, ensuring alignment between all departments to drive overall business success.In addition to my operational experience, I bring a robust legal background, proficiency in English, French, and German, and a keen understanding of the international business landscape. My leadership style prioritizes transparency, continuous improvement, and creating a positive, inclusive work culture. Certified in Scrum and Agile methodologies, I have a proven track record in managing teams with agility, facilitating scalable growth, and implementing process improvements. My experience also includes high-level reporting, due diligence, and representing companies externally, particularly during acquisition processes.

Listed skills include Team Management, Customer Satisfaction, Customer Service, Customer Service Management, and 16 others.

Current workplace

Karolina Zasada's current company

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SustainCERT
Sustaincert
Scrum Master/Project Manager with strong Customer Happiness background
Employees
21
AeroLeads page
7 roles

Karolina Zasada work experience

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Customer Success Manager

Current

Luksemburg

Customer Success Management:- Develop and maintain strong relationships with clients, understanding their needs, and ensuring their success with our products or services.- Act as a primary point of contact for clients, addressing their inquiries, concerns, and requests in a timely and professional manner.Project Management:- Lead and coordinate various.

Aug 2023 - Present

Customer Success Manager

Luxembourg

The compliance infrastructure for digital assets

Oct 2022 - Jul 2023

Agile Project Manager/Scrum Master

Agile Project Manager

With a passion for fostering collaborative environments and driving product excellence, I excelled in my role as a Scrum Master. By leveraging my servant leadership approach and extensive experience in Agile methodologies, I empower teams to achieve peak efficiency and deliver exceptional results.Key Achievements:Scrum Master Excellence: Led two teams of.

Jan 2021 - Oct 2022

Customer Success Manager

Warsaw, Masovian District, Poland

I am building a team responsible for product onboarding, taking great care of our Customers, preventing churn and checking Customer's level of happiness.

Jan 2018 - Jan 2021

Account Coordinator

Lodz, Lodz District, Poland

In Okazje.info I have held a position od Account Manager taking care of business development activities, but also new employee's onboarding procedures. With time, I have started taking responsibilities related to internal communication, especially between development and non development teams. I have been occupying a position of Scrum Master and scrum.

Apr 2016 - Dec 2017

Consulting (Freelance)

Wroclaw, Lower Silesian District, Poland

Moppy.pl is an online platform which enables ordering cleaning services to your home or office. The consulation embraces building great customer care service and elements of structuring sales and new employees onboarding. Party as workshops, party remote - the end product is, among others, a handbook consisting most important aspects of each of those areas.

Feb 2017 - Apr 2017

Head Of Customer Service

Poland

Pizzaportal.pl is a growth-driven first big online food ordering platform in Poland acquired by Deliveryhero in 2013. As a Customer Care & Sales Director I was covering operational aspects of those (hiring, onboarding, processes, CRM impementation, contacts with IT), but also soft issues as coaching, training, building up career paths - towards the.

Jan 2012 - Jun 2016
Team & coworkers

Colleagues at SustainCERT

Other employees you can reach at sustain-cert.com. View company contacts for 21 employees →

1 education record

Karolina Zasada education

FAQ

Frequently asked questions about Karolina Zasada

Quick answers generated from the profile data available on this page.

What company does Karolina Zasada work for?

Karolina Zasada works for SustainCERT.

What is Karolina Zasada's role at SustainCERT?

Karolina Zasada is listed as Scrum Master/Project Manager with strong Customer Happiness background at SustainCERT.

What is Karolina Zasada's email address?

AeroLeads has found 1 work email signal at @prowly.com for Karolina Zasada at SustainCERT.

Where is Karolina Zasada based?

Karolina Zasada is based in Walferdange, Luxembourg, Luxembourg while working with SustainCERT.

What companies has Karolina Zasada worked for?

Karolina Zasada has worked for Sustaincert, Tokeny.Com, Prowly Pr Software, Prowly.Com, and Grupa Okazje.Info.

Who are Karolina Zasada's colleagues at SustainCERT?

Karolina Zasada's colleagues at SustainCERT include Maja Mitrović, Derk Jan Toren, Nikita Padhye-Peshkar, Kai Nino Streicher, and Joné Mahieu.

How can I contact Karolina Zasada?

You can use AeroLeads to view verified contact signals for Karolina Zasada at SustainCERT, including work email, phone, and LinkedIn data when available.

What schools did Karolina Zasada attend?

Karolina Zasada holds Magister, Law, 2010 from Uniwersytet Łódzki.

What skills is Karolina Zasada known for?

Karolina Zasada is listed with skills including Team Management, Customer Satisfaction, Customer Service, Customer Service Management, Customer Experience, Team Leadership, Complaint Management, and Call Centers.

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