Olga Karpova Email & Phone Number

Christchurch, New Zealand

Wellington & Wairarapa, New Zealand

Auckland Airport, New Zealand

Supervising a team of CSRs ensuring that correct processes and procedures are undertaken to provide exceptional and timely service to the customers;Providing leadership and motivation to team members to achieve excellent sales results and targets;Assisting with training; providing direction and feedback for respective team members;Liaising with other organisational departments, suppliers and customers to identify and respond effectively to customers' needs and expectations;While maintaining the quality of products and services provided by the company, offering suggestions and recommendations to improve current processes, preparing reports and other supporting material for Senior Management.

Auckland, New Zealand

Advising West Auckland SMEs on marketing and business strategy issues;Conducting market research and analysis;Digital marketing audit and online business strategy development;Online marketing facilitation, including Online Advertising, Email Marketing and Social Media Marketing.

Vladivostok, Russia

Conducting market surveys, selecting stock & suppliers, web site construction, promotional and advertising activities, handling orders, communicating with clients.

Spain, Andorra, Egypt

My responsibilities comprised providing operational and informational support for inbound tourist groups within the assigned travel destinations; being responsible for effective cooperation with local suppliers in organizing transfers, excursions and other services for inbound tourists, organizing work of hotel/transfer guides' teams, providing training and controlling their work performance; making sure that sales targets are met and customers are satisfied; solving problems and handling major complaints; performing market surveys on customers' needs and expectations.

Greece, Thailand, Turkey, Egypt

Providing full customer support for inbound tourist groups, selling excursions and other services to the tourists, problem solving.

Postgraduate Diploma, Business, Management And Marketing, A

Successfully completed the following courses: Business and Organisational Strategy Marketing Strategy Digital Enterprise Organisations.

Bachelor With Distinction, International Business, A

Bachelor Degree (Supplementary), English Language Translator In The Professional Communication Field