Karrah Bailey Email & Phone Number

Flex Quality Assurance AgentResponsibilities:- Listen to the calls of other agents.- Grade the calls based on the handbook and the performance of the agent. - Provide coaching and feedback for agents who excel and who do not meet the program expectations. - Submit a weekly report of agents graded, and their areas of excellence and/or improvement. - Take phone calls when business levels deem it necessary. Pearson K12 Learning Services Technical Support AgentResponsibilities:- Answer the phone, chat or email within 15 seconds of the interaction beginning. - Work with customer to find solution quickly and efficiently for their tech support issue. - Escalate case to next level of support if necessary.- Provide accurate and current documentation of customer information and support provided.Sales Chat RepresentativeResponsibilities:- Answer initial chat within 30 seconds.- Resolve any questions asked by customers.- Help customer determine needs for service.- Meet sales metrics.- Meet customer service rating metrics.- Attend weekly town hall meetings.

Manchester, Tennessee

Greeting and ringing up customers, up sales at the register, keeping employees on task and giving the best customer service possible. At the end of the night I count down the cash register, log all paperwork for the day, and make the deposit to the bank.

Check plates for correct orders and clean presentation before sending them out to the correct tables. I also maintain a clean work area, keep ticket times under specified times for each food item.

Ring up, bag and process customer purchases, maintain balanced cash drawer, and keep work area clean.

Review customer accounts needs for promotional products, schedule payment and delivery of purchased product, direct customers to correct department.

Elementary Education And Teaching

Education record

Activities and Societies: Varsity Cheerleading, Skills USA, Debate, Pep Club, Varsity Track and Field.