Karrel B.
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Karrel B. Email & Phone Number

Game Support Specialist at Amber
Location: Manila, National Capital Region, Philippines 7 work roles 2 schools
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✓ Verified August 2026 3 data sources Profile completeness 86%

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Current company
Amber
Role
Game Support Specialist
Location
Manila, National Capital Region, Philippines
Company size
504 employees

Who is Karrel B.? Overview

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Quick answer

Karrel B. is listed as Game Support Specialist at Amber, a with 504 employees, based in Manila, National Capital Region, Philippines. AeroLeads shows a matched LinkedIn profile for Karrel B..

Karrel B. previously worked as Player Support at Amber and Game Support Specialist at Gravity Interactive, Inc.. Karrel B. holds Bachelor'S Degree, History, 1.25 Gpa from Polytechnic University Of The Philippines.

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Email format at Amber

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Amber

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Profile bio

About Karrel B.

Karrel B. is a Game Support Specialist at Amber. They is proficient in Tagalog and English.

Current workplace

Karrel B.'s current company

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Amber
Amber
Game Support Specialist
china
Website
amberinsights.com
Employees
504
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7 roles

Karrel B. work experience

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Player Support

Current
Amber

Philippines

Jul 2024 - Present

Game Support Specialist

Gravity Interactive, Inc.

Buena Park, California, United States

• Deliver exceptional Customer Service by resolving users’ inquiries, disputes, and complaints and ensuring users’ satisfaction from VIP Players using an in-house ticketing tool.• Collect, investigate, and process various data regarding in-game issues, exploits and bugs by replicating the reported problem, recording a video and sharing the information directly with the Game Title's Developers.• Conducts playtests to look for potential bugs that will affect the player's gameplay experience and provide detailed feedback on unreleased games.• Document and update requests for support to have resolutions.• Provide technical and in-depth game support to users and other related issues.

Nov 2022 - Jun 2024

Vip Player Support

Foxnext

Los Angeles, California, United States

• Deliver exceptional Customer Service by resolving users’ inquiries, disputes, and complaints and ensuring users’ satisfaction in a timely manner using Helpshift.• Document and update requests for support to have resolutions.• As an SME, I assist the team lead with reports and other Back Office-related tasks using Google Suite, Microsoft 365, Jira, Trello, and Power BI.• Helps Team Lead with QA and Coaching Teammates.

Sep 2018 - Oct 2022

Sme - Email Support

Uber

Manila, National Capital Region, Philippines

• I assist Driver Partners with inquiries and disputes concerning their Trips using an In-house ticketing tool.• I provide excellent customer service to driver-partners and ensure they are fairly compensated for all their Incentives.• As an SME, I mainly do floor walks to support teammates regarding a ticket and assist the team lead with reports and other Back Office-related tasks using Google Suite and Microsoft 365.• Helps Team Lead with QA and Coaching Team Mates.

Jul 2014 - Sep 2018

Senior Game Operations Specialist

Ncsoft

Manila, National Capital Region, Philippines

• Handle Tickets using Zendesk and help players who need assistance with gameplay, technical issues, and account-related matters.• As a Senior, I directly communicate with the Client and assist them with Bug Reports, Game Testing, and other tasks needed to review the game before, during, and after every game patch.• Helps Team Lead with QA and Coaching Team Mates.

Jul 2013 - Jul 2014

Sales Specialist

Sbt Japan

National Capital Region, Philippines

• Proactively sources Clients through Car Dealership Websites in Southeast Asia through Outbound calls using VoIP and any other channel where the customer prefers.• Provide excellent after-sales services for those who wish to import Vehicles directly from Japan.• Process essential documents and ensure that the used cars sourced within the company or through bidding pass the Quality Grade required.

Feb 2013 - Jul 2013

Technical Support Specialist - Tier 2

At&T

National Capital Region, Philippines

• Answer escalated calls from Tier 1 Technical Support.• Troubleshooting complex technical issues by helping customers understand them in simple terms.• Resolve the customer's issue with their products or services, including accounts and billing.

Feb 2012 - Feb 2013
Team & coworkers

Colleagues at Amber

Other employees you can reach at amberinsights.com. View company contacts for 504 employees →

AS Amberlee Smith Amberlee Smith Colleague at AmberDuncan, South Carolina, United States View → TA Tara Alexandra Gutunoi Tara Alexandra Gutunoi Colleague at AmberBucharest, Romania View → VI Viscu Ionut Emanuel Viscu Ionut Emanuel Colleague at AmberBucharest, Romania View → JD Juan Darío Godínez Arredondo Juan Darío Godínez Arredondo Colleague at AmberGuadalajara, Jalisco, Mexico View → MN Mohammad Natour Mohammad Natour Colleague at AmberIaşi, Romania View → IP Irina P. Irina P. Colleague at AmberBucharest, Romania View → IR Isaac Ramirez Martinez Isaac Ramirez Martinez Colleague at AmberColima, Mexico View → JM Joseph Martin Chua Joseph Martin Chua Colleague at AmberValenzuela, National Capital Region, Philippines View → RV Radu Valeriu Craciun Radu Valeriu Craciun Colleague at AmberBucharest, Romania View → AS Alina Safta Alina Safta Colleague at AmberBucharest Metropolitan Area, Romania View →
2 education records

Karrel B. education

Associate'S Degree, Computer Technology/Computer Systems Technology, 1.50 Gpa

Asian Institute Of Computer Studies
FAQ

Frequently asked questions about Karrel B.

Quick answers generated from the profile data available on this page.

What company does Karrel B. work for?

Karrel B. works for Amber.

What is Karrel B.'s role at Amber?

Karrel B. is listed as Game Support Specialist at Amber.

Where is Karrel B. based?

Karrel B. is based in Manila, National Capital Region, Philippines while working with Amber.

What companies has Karrel B. worked for?

Karrel B. has worked for Amber, Gravity Interactive, Inc., Foxnext, Uber, and Ncsoft.

Who are Karrel B.'s colleagues at Amber?

Karrel B.'s colleagues at Amber include Amberlee Smith, Tara Alexandra Gutunoi, Viscu Ionut Emanuel, Juan Darío Godínez Arredondo, and Mohammad Natour.

How can I contact Karrel B.?

You can use AeroLeads to view verified contact signals for Karrel B. at Amber, including work email, phone, and LinkedIn data when available.

What schools did Karrel B. attend?

Karrel B. holds Bachelor'S Degree, History, 1.25 Gpa from Polytechnic University Of The Philippines.

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