Karren Bennett Email & Phone Number

Longview, Texas

• Manage IT infrastructure and operations.• Establish common IT support processes.• Conceptualized and implemented a SharePoint site for company-wide staff collaboration.• Perform operations risk assessments.• Lead strategic planning and leadership meetings.• Develop detailed user interface programs, mock-ups, and prototype.• Identify complex problems and provide solutions to clients.• Analyze, design, and implement plans for new systems and processes.• Manage the design, development, and maintenance of general web architecture and web applications.• Provide technical leadership that ensures the security of all intellectual properties and personal data.

Longview, Texas

• Managed IT infrastructure and operations for Programming Services.• Management responsibilities included large and small project management, participating in campus-wide strategic planning and leadership meetings, conducting adult learning continuing education courses (Access, Word, Excel, and Beginning Computers), selecting and purchasing university-wide hardware solutions.• Routinely managed a team of 15 technical staff members.• Managed an annual operations budget of $2 million and an additional $1.5 million in capital projects each year.• Responsible for simultaneous management of multiple cross-disciplinary project teams to achieve a common vision, on time, on budget while minimizing risk. Representative projects include SIS implementations, process improvement initiatives, strategy/needs analysis, and cost management/profitability analysis.• Responsible for managing university-wide software solutions. Representative projects include the design and implementation of new Chapel Software and ERP Student Information System (Campus Management). The Chapel Software contained six software applications, three application layers, and eight people with a budget of $80,000. The ERP Student Information System involved project planning and development, system codes definition, system setup, data conversion of more than 150,000 student accounts, creating and documenting policies and procedures, system acceptance testing, and end user training.

Longview, Texas Area

• Primary developer and support personnel for customizing Raiser’s Edge, Financial Edge, and Goldmine CRM.• Secondary developer for in-house customizations to Jenzabar CX Web Student Registration system.• Backup administrator for maintaining Unix servers.• Assisted Technical Services as second tier support for issues requiring programmer interaction.• Developer in charge of preparations for and compliance with annual education board security audit.• Developed and maintained integration processes between Jenzabar software and third party software.• Developed and maintained numerous software systems used for reporting, process automation, and data manipulation tasks.• Trainer for student workers within Programming Services.• Administrator for MySQL database systems.• Project manager for an experimental financial aid system in Java with Spring, Hibernate, and jUnit.• Project manager for an event attendance tracking system delivered on schedule and 60% under budget.• Primary support contact for Raiser’s Edge, Net Community, Jenzabar CX, Goldmine, U‐Portal, and MS SQL.• Backup support contact for Salesforce.

Bachelor Of Science (B.S.), Psychology

A.A.S., General Business

High School