General Manager
New South Wales, Australia
• Managed the overall operations of a popular registered and licenced club with over 9000 members• Provided leadership, guidance and supervision to over 60 club employees• Coached, trained and mentored staff in new programs, procedures and policies• Oversaw all human resources-related tasks, including recruitment, performance management and onboarding• Managed preparation of accounts, monthly financial statements, reporting, and annual budgets• Coordinated and facilitated training and professional development of employees• Provided performance updates and recommendations to the Board of Directors• Collaborated with the Board of Directors to plan, set and implement the strategic direction of the club• Created and executed strategic business plans for driving growth and increasing revenue• Identified key business risks and developed and executed strategies to mitigate risks• Provided strategic direction in developing and growing the gaming installation from 84 to 130 machines• Designed and Implemented customer-centric programs resulting in 50% increased memberships• Managed renovation and building extension projects worth up to $5M end-to-end• Oversaw and managed the acquisition of a restaurant, café and function centre to expand club operations• Facilitated change process with employees and stakeholders, ensuring a smooth transition to the larger operation• Developed and managed policies, compliance monitoring processes and governance accountabilities• Participated in community and industry networking events, including conferences and tradeshows