K2 & Associates was established in 2011 to deliver business support, coaching and training services for medium to large organisations on a contract basis. • Business coordination including consultant support and office administration, sales support services, customer relationship management, travel and logistics coordination. Project Coordination and Administration support contracts for clients. Implementation and administration of Salesforce CRM.• Auditing, debt collection process… Show more K2 & Associates was established in 2011 to deliver business support, coaching and training services for medium to large organisations on a contract basis. • Business coordination including consultant support and office administration, sales support services, customer relationship management, travel and logistics coordination. Project Coordination and Administration support contracts for clients. Implementation and administration of Salesforce CRM.• Auditing, debt collection process design, delivery and training, collection services, training and support regarding supplier engagement for ongoing collection.• Design and delivery of training packages for management teams and businesses, particularly for behavioural communication, business process and administration support functions on an ad hoc basis.• Online Business strategies and transition using Social Media platforms, including strategy planning, content development, networking and leads management. Show less

✚ EXECUTIVE & LEADERSHIP COACH – NLP & PEAK PERFORMANCE SPECIALIST An internationally certified NLP Trainer and Coach with a diverse career including management consulting and corporate change across large IT, Government and private sector environments. Now as an Executive and Leadership Coach with Mind Skills Mastery, my high-performance coaching blends my real-world expertise with neuro communication and neuro leadership techniques to enhance the full potential of yourself, your teams… Show more ✚ EXECUTIVE & LEADERSHIP COACH – NLP & PEAK PERFORMANCE SPECIALIST An internationally certified NLP Trainer and Coach with a diverse career including management consulting and corporate change across large IT, Government and private sector environments. Now as an Executive and Leadership Coach with Mind Skills Mastery, my high-performance coaching blends my real-world expertise with neuro communication and neuro leadership techniques to enhance the full potential of yourself, your teams and your business.✚ CHANGE NAVIGATOR | WORKPLACE WELLBEING COACH & CONSULTANTPassionate about enabling people and organisations to have positive environments where people thrive and wellbeing is paramount, I also provide coaching and consulting to navigate and manage change, stress and engagement issues, while providing frameworks to improve productivity and performance. The current shift in awareness, focus and legislation for wellbeing is an area I specialise in supporting in public sector organisations. ✚ WHAT IS NLP?Neuro Linguistic Programming is a leading methodology to accelerate your mental and emotional performance and get fast results in leadership and achievement. Mind Skills Mastery assists you to integrate information and provides new resources to succeed in your role and organisation every day.✚ COACHING PHILOSOPHYUsing proven NLP methodologies combined with an impartial and non-judgemental approach, and my ability to see multiple perspectives of the same situation I can coach and support you to be your most effective and productive self in any situation.✚ I WORK WITH:● CEO’s & Senior Executive Teams● Individuals● Organisations where wellbeing is a priority✚ SPECIALITIES:● Executive & Personal Coaching● Workplace Wellbeing Coaching & Consulting● Programme/project coordination and administration● Business analysis ● HR & Culture Change● Change Management● Facilitation & Training📞 Call me on 021 244 2129 or email karren@mindskillsmastery.com Show less

✚ WORKPLACE WELLBEING COACH & CONSULTANT | CHANGE NAVIGATOR Passionate about enabling people and organisations to have positive environments where people thrive and wellbeing is paramount, I also provide coaching and consulting to navigate and manage change, stress and engagement issues, while providing frameworks to improve productivity and performance. The current shift in awareness, focus and legislation for wellbeing is an area I specialise in supporting in public sector organisations.… Show more ✚ WORKPLACE WELLBEING COACH & CONSULTANT | CHANGE NAVIGATOR Passionate about enabling people and organisations to have positive environments where people thrive and wellbeing is paramount, I also provide coaching and consulting to navigate and manage change, stress and engagement issues, while providing frameworks to improve productivity and performance. The current shift in awareness, focus and legislation for wellbeing is an area I specialise in supporting in public sector organisations. ✚ I WORK WITH:● CEO’s & Senior Executive Teams● Management Teams● Team Leaders & New Managers● Organisations where wellbeing is a priority✚ SERVICES:● Executive & Leadership Coaching● Workplace Wellbeing Coaching & Consulting● Training Programmes ● Mind Skills Coaching ● Change Navigation/Facilitation● NLP Practitioner Training📞 Call me on 021 244 2129 or email karren@mindskillsmastery.com to book a FREE discovery session Show less

K2 & Associates deliver consulting and corporate training services to clients with a requirement to mitigate challenges and facilitate effective performance improvement.✚ SERVICES INCLUDE:● Project and programme faciltation and coordination● Communication training and coaching● Change management and change resilience projects● HR projects, recruitment and coordination● Leadership workshops including new managers and team leader training● Presentation skills… Show more K2 & Associates deliver consulting and corporate training services to clients with a requirement to mitigate challenges and facilitate effective performance improvement.✚ SERVICES INCLUDE:● Project and programme faciltation and coordination● Communication training and coaching● Change management and change resilience projects● HR projects, recruitment and coordination● Leadership workshops including new managers and team leader training● Presentation skills training and coaching● Behavioural sales and negotiation training✚ CLIENTS INCLUDE:● NZ Customs● Plunket NZ● Marlborough District Council / Creative Development● New Zealand Health & Safety Quality Commission● Ministry of Health● Massey University New Zealand● New Zealand Stock Exchange (NZX)● Probity Consulting● Compass Recruitment● Viaduct New Zealand● Work & Income New Zealand● Axiom Consulting● Kapiti Coast District Council● Kapiti Women's Centre● Education Review Office● New Zealand Post Show less

Working on the Customs Excise Act (2018) to schedule & coordinate the programme of change work. The Act came into effect on 1 October 2018.

Business Central was a membership-based organisation, with a number of restructures and strategic challenges. My role was Leading the Learning & Development team for the central region of New Zealand, including training delivery. ✚ KEY RESPONSIBILITIES:• Led a team of 5 Trainers and 2.5 administration staff• Viability assessment of the L & D business unit (financial and strategic)• Designed and delivered Training annual plan, financial reports, new budgets and cash flow… Show more Business Central was a membership-based organisation, with a number of restructures and strategic challenges. My role was Leading the Learning & Development team for the central region of New Zealand, including training delivery. ✚ KEY RESPONSIBILITIES:• Led a team of 5 Trainers and 2.5 administration staff• Viability assessment of the L & D business unit (financial and strategic)• Designed and delivered Training annual plan, financial reports, new budgets and cash flow forecast• Assessed training collateral and created the project plan for updating old material, and designed new courses• Recruitment of H&S and HR Trainers, team leadership, performance management and coaching of staff• Facilitation of training courses to member organisations, including Leadership, Business Report Writing, Communication, Bullying and Project Management Basics✚ KEY ACHIEVEMENTS:• Contributed to the development and roll out of the Health and Safety at Work Act 2016• Established Work from Home protocols and performance measurements for the Trainers• Increased up take of training courses by 40% within 6 months by implementing new membership care processes Show less

A jointly owned eMedicines Programme to introduce new software applications for the administration, prescribing and reconciliation of medicines with NZ hospitals. ✚ KEY RESPONSIBILITIES:• Created and delivered business case templates, risk management processes and knowledge library for the programme. Process design and facilitation of a waiver from the Medicines Regulation Act• Stakeholder management, communication analysis and documentation and training delivery• Governance… Show more A jointly owned eMedicines Programme to introduce new software applications for the administration, prescribing and reconciliation of medicines with NZ hospitals. ✚ KEY RESPONSIBILITIES:• Created and delivered business case templates, risk management processes and knowledge library for the programme. Process design and facilitation of a waiver from the Medicines Regulation Act• Stakeholder management, communication analysis and documentation and training delivery• Governance secretariat, relationship and communication management✚ KEY ACHIEVEMENTS:• Assisted in the successful roll out of e-Medicines software and training to four hospitals• Designed and delivered change management planning, communication design, escalation and reporting processes and training Show less

This role was created to take advantage of my diverse skills and experience to assist with raising the profile of the organisation, develop marketing collateral, assist with sales strategies, HR and operational activities. After an internal restructure was put in place in September 2007, this role became part of the Management team. Probity provides Management Consulting and business re-engineering services.✚ KEY RESPONSIBILITIES:• HR Management – design, communication and delivery… Show more This role was created to take advantage of my diverse skills and experience to assist with raising the profile of the organisation, develop marketing collateral, assist with sales strategies, HR and operational activities. After an internal restructure was put in place in September 2007, this role became part of the Management team. Probity provides Management Consulting and business re-engineering services.✚ KEY RESPONSIBILITIES:• HR Management – design, communication and delivery of policies, processes, performance reviews and management, KPI’s, job descriptions, culture development and staff retention strategies• HR Administration – contracts, renewals, resource planning, performance planning and tracking and HSE administration• End to end recruitment of Management Consultants and IT specialists• Communications - internal and external newsletters, functions, team development initiatives• Networking and marketing activities – to grow market awareness of the business and increase sales✚ KEY ACHIEVEMENTS:• Appointed “happiness manager” as enabler of consultant wellbeing, coaching, performance and development, and change management advisor (people and comms)• Assisted in the strategic planning for Probity to 2012 as part of the Management team• Assisted in the development of the Lean Six Sigma Green Belt training programme Show less

The ECN Group was a wholly owned subsidiary of NZ Post and was a bespoke software services organisation delivering B2B, Infrastructure platforms and bespoke IT solutions to the Transport, Trade and Logistics market, including New Zealand Customs. ECN had offices in Auckland, Wellington, Australia and the Philippines. ✚ KEY RESPONSIBILITIES:• Designed, socialised, communicated and implemented new performance objectives, timelines, KPIs including training and non bonus incentives for… Show more The ECN Group was a wholly owned subsidiary of NZ Post and was a bespoke software services organisation delivering B2B, Infrastructure platforms and bespoke IT solutions to the Transport, Trade and Logistics market, including New Zealand Customs. ECN had offices in Auckland, Wellington, Australia and the Philippines. ✚ KEY RESPONSIBILITIES:• Designed, socialised, communicated and implemented new performance objectives, timelines, KPIs including training and non bonus incentives for NZ ECN staff including development and launch of the Peerages, an annual awards event for all ECN staff • End to end recruitment of IT, administration and sales staff. Design and deliver job descriptions, performance criteria and leadership descriptions and the induction programme• Redesigned HR and Health and Safety requirements and processes, including roles and systems• Designed and established utilisation, cost model and reporting process, engage key stakeholders to educate staff and manage new processes and requirements • Established function and procedures for the Performance Manager role and for the HR unit✚ KEY ACHIEVEMENTS:• Designed and assisted with the delivery of a new HR strategy, redesign and communication plans for a two phased restructure• Coached employees and teams to increase resilience and productivity and improve customer service and personal performance• Research, communication and delivery of Lominger competencies to align with the adopted Hoshin Organisational Framework• Directly responsible for account auditing and collecting $1.5 million in overdue invoices• Created and managed staff retention opportunities and systems, including development and implementation of training policy, establishment of skills library and strategies for capability management and cross functional teams• One to one and team coaching Show less

I had initially been engaged on a three month contract as a Service Delivery Manager to cover leave. I was offered this role at the end of the contract.✚ KEY RESPONSIBILITIES:• Designed, implemented, trained and oversaw processes for bid responses• Established Terms and Conditions, contract database and management systems• Designed and managed reporting from Jade for monthly forecasting and reporting• Pipeline design, monitoring and reporting • Designed new sales… Show more I had initially been engaged on a three month contract as a Service Delivery Manager to cover leave. I was offered this role at the end of the contract.✚ KEY RESPONSIBILITIES:• Designed, implemented, trained and oversaw processes for bid responses• Established Terms and Conditions, contract database and management systems• Designed and managed reporting from Jade for monthly forecasting and reporting• Pipeline design, monitoring and reporting • Designed new sales performance, commission reporting and measures• Monitored customer profitability and sales opportunities, and provided sales coordination and administration✚ KEY ACHIEVEMENTS:• Worked with the business to provide and educate internal business units to ensure seamless communication to customers through engagement processes and facilitation, including improved vendor and customer management• Liaised between Sales, Marketing and Finance to grow the business• Successfully implemented reporting standards and templates for Sales and Marketing Show less

Barnardos is a not-for profit children’s welfare organisation. I was brought in as Regional Administration Unit Manager to re establish productivity and engagement, and then Change Manager to facilitate the implementation and national roll out of a bespoke time sheeting and billing software. The culture within the team I inherited was “negatively rated” with poor performance, engagement, and very poor customer service to internal and external customers.✚ KEY… Show more Barnardos is a not-for profit children’s welfare organisation. I was brought in as Regional Administration Unit Manager to re establish productivity and engagement, and then Change Manager to facilitate the implementation and national roll out of a bespoke time sheeting and billing software. The culture within the team I inherited was “negatively rated” with poor performance, engagement, and very poor customer service to internal and external customers.✚ KEY RESPONSIBILITIES:• Led a team of 7 direct reports and was part of the Regional Leadership Team• Delivery and management of staff performance reviews and assessments, including development and implementation of measurable KPI’s for project and BAU activities• Operated and managed an annual budget of $625,000.00, including forecasting and analysis• Developed and delivered Change Management systems, processes, training needs analysis, delivery of training to encourage the staff to embrace new technologies, business processes and change• Audited, redesigned and implemented efficient systems for processing of documentation and accounts. • End to end recruitment of staff and temps for Barnardos Administration units. • Audit, analysis, design, delivery and documentation of effective debt recovery procedures which led to overall debt reduction of 68%✚ KEY ACHIEVEMENTS:• Assisted and mentored staff to create a co operative team environment using a “brains trust” philosophy• Designed training and coached staff for customer service and interpersonal relationships. This improved communication between the Administrators and their clients. The relationship between staff and clients vastly improved, to almost zero negative feedback• Implemented HSE standards, particularly as one of my staff was disabled• Piloted and led the implementation the nationwide roll out of Intercare (bespoke software) and new computers• Designed, documented and delivered operational procedures Show less