Karrey Cyrus Email & Phone Number

Hampton, Va, Us

Chesterfield, Virginia, United States

I am accountable for meeting deadlines by proactively managing individual and team tasks and streamlining processes. Obeying all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA). Maintaining confidentiality of bank records and client information to prevent mishandling of data and potential breaches. Opening new accounts and make changes to existing accounts.I joined TowneBank as a Hybrid Teller. In this role I maintained the same responsibilities as above but also, I educated my customers on use of the banking website and mobile app. Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates. Processed customer transactions promptly, minimizing wait times. Assisted customers with setting up or closing accounts and signing up for new services.Successes included a multitude of customer compliments. Established rapport with new clients that led to increased satisfaction and loyalty.

I was accountable for mentoring newly hired team members. Introducing customers to other bank team members to help meet financial needs. Identifying potential needs through observation, questioning, and listening. I joined Wells Fargo in late 2012 as a Bank Teller and was promoted in 2013 as a Lead Teller. I helped management onboard new team members through the Wells Fargo Teller Mentoring Program and helped to create the teller weekly schedule. Successes included making huge impacts on each customer which then rewarded me with Wells Fargo’s Champions Award.

I was accountable for processing customer transactions promptly, minimizing wait times. Learning about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service. Stocking supplies for customers and personal teller station.I joined Wells Fargo in late 2014 as a Bank Teller and was quickly promoted in 2015 as a Lead Teller. Successes included making sales goals and lasting impacts on my customers that showed in my customer interaction shops.

Bachelor'S Degree, Information Systems

Associate Of Science - As, Information Systems