Answer and direct phone calls Organize and schedule appointments and meetingsMaintain contact listsProduce and distribute correspondence memos, letters, faxes, and formsDevelop and maintain a filing system and cash floatOrder office suppliesBook travel arrangementsPrepare and maintain contractsMaintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of suppliesCoordinate office procedures

Quick Service Software Inc. helps quick service & fast casual operators maximize profit from every revenue dollar earned by reducing food and labor costs while reinforcing best practices across the entire organization.Our products Clearview and TimeShark are delivered through a software-as-a-service (SaaS) model and provide solutions for back office - financial management, food cost management, and labor management.

In this role I have competently accomplished excellent telephone manner and customer service skills. Excellent knowledge of Microsoft Word, MS Excel, Internet, and reservation software. Solid problem solving skills. Excellent attention to detail and organization skills. I have proven to have basic technical aptitude and experience. The ability to maintain a professional and positive influence in the workplace. I am competently able to take ownership, provide leadership as well as successfully communicate on the status of tasks and projects. I have demonstrated the initiative and the ability to work independently and as a team. I am able to adapt readily to change and have strong data entry (typing) skills. I have excellent communication skills (verbal and written) and am able to balance multiple priorities to meet set deadlines.

At the CRS end of our role we are our colleagues'​ first point of contact for Central Reservation System issues. We monitor reservations, rates and group traffic from the hotels'​ Property Management Systems (PMS) and the CRS (Central Reservation System) to make sure that both systems match on all aspects so not to accidentally oversell a hotel property. We are responsible for a whole host of reports for colleagues in various roles to ensure the Agent Stats are kept up to date, that our guest's comments are sent to the proper channels and take care of revenue reporting.Colleague CRS User Accounts also fall under our domain. We build new ones, adjust permissions on pre-existing account and deactivate accounts when need be. Our other responsibilities include:Responding to CRS & Sales Force Automation (SFA) Support calls from hotels and National Sales ∙ Tier-one technical support to all Delta Hotels and Resorts ∙ In-room guest HSIA support ∙ Global Reservation Services (GRS) Home Agent Support ∙ Profile/Data maintenance ∙ Central Reservation System OXI Hub interface monitoring and maintenance ∙ Hotel interface monitoring and support ∙ Quick and concise communication with the Hotel Reservation and Sales Offices ∙ GRS production and statistical reporting ∙ Responsible for the ongoing development of the CRS & SFA via UAT (testing labs) and CRS software update releases ∙ Assist with other departmental duties as assigned or implemented by the Leadership team.

In this role I have competently accomplished ∙ Exceptional customer service and sales experience (2 years) ∙ Dedication and commitment to being the best, with a talent for multi-tasking ∙ Strong keyboarding skills, and proficient with various computer applications ∙ Strong written and verbal business skills including math, spelling and grammar ∙ Professional demeanor with the ability to provide personal and sincere guest service ∙ Excellent listening skills