Karrin C. Email & Phone Number

Phoenix, AZ, US

United States

Handle FMLA Benefit coordination for Major Corporations

United States

Garland, Texas, United States

• REMOTEServe as a primary liaison with callers in the handling of FMLA and short-term disability relayed issues for Lockheed Martin using TAMS2 and Juris, while following client specifications and assisting in.
• Review and educate callers on all documentation required to process a claim, timeframes, payment information, and claims status.
• Educate claimants/callers on client requirements and benefit plans, while documenting all required details of the call; enter application information accurately into the claims management system.
• Handle and address all incoming calls regarding customer service questions, concerns and problems.

Garland, Texas, United States

REMOTESedgwick (May 2017 - February 2021)*Customer Service Representative (CSR)*- Managed claim intake processes, ensuring accurate and thorough entry of leave details.- Served as a primary point of contact for employees, providing prompt assistance and addressing inquiries regarding leave and disability matters.- Facilitated effective communication.

Allen, Texas, United States

• Built and manage all aspects of small business operations for this company specialized in creating custom flavored and gluten free small batch dog treats/biscuits for clients. Establish/revise long-term business, sales.
• Drive product launch, market growth and brand growth and development strategies, while managing various resources, custom recipes and ingredients, equipment and packaging purchasing.
• Managed all aspects of inventory/product sales and distribution, social media promotion, and the development of sales/business processes.
• Advertise and market product via social media and print marketing; devised solutions for increasing market share and driving success, while increasing productivity, reducing costs and managing P&L.

Dallas/Fort Worth Area

• Managed a high volume of incoming calls from staff of mobility to assist with the administration and communication of absence and disability accommodation programs, the processing of FMLA and disability claims, and the.
• Monitored leave of absence administration daily status reporting and reconciled data, while supporting HR on short and long-term disability, workers’ compensation, leave of absence, and employee accommodations.
• Provided response to absence, disability and standalone accommodation requests aligned with HR strategies and regulatory requirements.
• Served as the point of contact to HR business partners, payroll, managers, and external vendors to ensure timely notification of leave of absence.

Dallas/Fort Worth Area

• Partnered in the handling of high volumes of calls regarding timekeeping issues and problems, to include assisting with the creation, maintenance and review of applications and systems in support company goals.
• Created and generated diverse reports that included consolidation of time cards, fraud reports, approval reports and quarterly reports for managers and regions.
• Devised, developed and implemented remote training protocol on Kronos systems for store managers, while working with payroll to ensure the processing and timecards and payment of staff via SAP and Peoplesoft.
• Presented with the “Service Excellence Award” given to only the Top 1% of staff and awarded the “Northeastern Award”.

Plano, Texas

Customer service for small inmate phone company. Handled inbound calls, consisting of: payments, Western Union, blocking and unblocking inmate calls, printing calling cards for facilities. Trained Facility personnel on systems, both remotely and onsite.

Addison, Texas

Handled Nationwide TAP replacements for CompUSA stores. Point person for escalated issues with stores and customers. Supervised 25 employees