Karrisa Francis Email & Phone Number

Venice, Fl, Us

•Assess business needs and planned improvements by working closely with leadership and subject matter experts. •Develop computer based training using Articulate 360, Captivate, and Camtasia.

Remote

•Manage Global QMS Training Plans for all Omnicell employees, ensuring compliance to regulatory requirements (ISO 9001, ISO 13485 and 21 CFR 820).•Manage the design and development of a wide variety of training materials and content to support QMS related training programs for target audiences at all levels of the company.•Write engaging, easily digestible, right-sized content for training materials, courses and other company-wide communication methods.•Function as an LMS administrator, entering data and supporting LMS activities as required.•Work with subject matter experts and cross-functional teams to schedule, develop and validate deliverables.

Tampa/St. Petersburg, Florida Area

•Lead multi-faceted courses training employees on features, operation, and technical troubleshooting of Omnicell products. •Developed and implemented a new 1 year onboarding and career development training program.•Responsible for managing multiple training project plans, ensuring employee readiness to support new Omnicell products and product releases.

Tampa/St. Petersburg, Florida Area

• Responsible for creating iPaladin platform training using a variety of delivery methods including web-based, video-learning and on-site training.• Coordinate new client and reseller-assisted implementations, providing effective training to maximize adoption and use of the iPaladin platform.• Facilitate problem-solving between end users and iPaladin development staff.• Participate with iPaladin development staff in testing new releases of the platform.

Tampa/St. Petersburg, Florida Area

• Managed 8 standard and client-customized video knowledge bases with a combined total of over 500,000 user licenses.• Produced multimedia tutorials in 8 languages with teams of up to 20 people.• Producer, editor, writer and standards supervisor of videos, elearning courses, and various other training materials.• Managed client relationships while creating and implementing training plans for customer projects and product development/ enhancements.• Worked with developers to design, create and maintain our proprietary knowledge base software.• Trained, supervised and coached a team of 7 technical writers within an environment of tight timelines and rapidly changing client requirements.• Clients included HP, IBM, Yahoo!, Avaya, SalesForce, and Dropbox.

Tampa/St. Petersburg, Florida Area

• Producer/Editor/Writer for a variety of videos ranging from tutorials to commercials.• Worked with client & subject matter experts to understand and clearly communicate the appropriate message.• Conceptualized, wrote, and developed content for various media outlets; including video scripts, magazine articles, and website content.• Organized and developed video training programs for clients.• Managed client relationships while creating and producing customized videos.• Established, developed and implemented social media projects to achieve client marketing goals.

Clearwater, Fl

• Writer/Producer/Editor for all company videos, webcasts, training videos, commercials, and video presentations.• Writer/Producer/Editor for a 10 minute, 7 day per week, inter-company news webcast. I delivered every daily show (865 in total) on time without fail.• Created the company's video production capability and employee communication strategy from scratch.• Developed printed and online employee training materials.• Hired and organized an in-house cast and crew team of six.

Tampa/St. Petersburg, Florida Area

• Part time job while attending the University of Tampa.