Karthik Pushparaj Email & Phone Number

Princeton, Nj, Us

Client Partner | Customer Success | Account/Relationship Director: • Responsible for lead generation (reach outs), qualification, and sales pipeline management, including upselling and cross-selling initiatives through client engagement. I manage the RFP and RFI processes, develop compelling proposals, pitch decks, conduct market research and case studies, and oversee large deal management and account planning strategies. I provide leadership updates and ensure accurate pipeline forecasting while coordinating training for new offerings. Additionally, I handle contracting, renewals, negotiations, rate card setups, and Master Service Agreements (MSAs), serving as a liaison between legal, client sourcing, compliance, security and finance.• I build personalized strategic relationships, conduct client meetings and dinners..etc, travel to client locations for onsite visits, and participate in marketing and sales events, expos, and roadshows to strengthen client relationships and promote our offerings and end-end value propositions.Delivery | Program Management: • I successfully oversaw the end-to-end delivery of large-scale global projects for high-profile clients, ensuring that requirements were met on time and within budget. By leading diverse project teams and coordinating resources, I facilitated seamless communication between clients and internal stakeholders, fostering transparency and trust. • My role included strategic oversight of project plans, conducting quarterly business reviews, monitoring progress, managing risks, and ensuring adherence to quality standards. I maintained strong client relationships, leveraged feedback for continuous improvement, and collaborated with cross-functional teams to optimize service delivery. • Additionally, I played a key role in strategic planning and resource allocation, mentoring teams and conducting performance appraisals to cultivate high-performing teams.

Account Relationship Manager | Customer Success | Program Management: Responsible for lead generation (reach outs), qualification, and sales pipeline management, including upselling and cross-selling initiatives through client engagement. I manage the RFP and RFI processes, develop compelling proposals, pitch decks, conduct market research and case studies, and oversee large deal management and account planning strategies. I provide leadership updates and ensure accurate pipeline forecasting while coordinating training for new offerings. Additionally, I handle contracting, renewals, negotiations, rate card setups, and Master Service Agreements (MSAs), serving as a liaison between legal, client sourcing, compliance, security and finance.I build personalized strategic relationships, conduct client meetings and dinners..etc, travel to client locations for onsite visits, and participate in marketing and sales events, expos, and roadshows to strengthen client relationships and promote our offerings and end-end value propositions.Delivery | Program Management: I oversaw the end-to-end delivery of projects, ensuring that client requirements were met on time and within budget. I led project teams, coordinated resources, and facilitated communication between clients and internal stakeholders. My responsibilities included overseeing the development of project plans, conducting quarterly business reviews, monitoring progress, managing risks, and ensuring adherence to quality standards. I maintained strong client relationships, gathered feedback for continuous improvement, and collaborated with cross-functional teams to enhance service delivery. Additionally, I played a key role in strategic planning and resource allocation, mentoring teams, conducting performance appraisals, and making hiring and termination decisions to sustain a high-performing team

As a Design Thinking and Digital Transformation Guru: Spearheaded digital innovation by leveraging design thinking principles and advanced technology, facilitating workshops with clients to explore the "Art of Possible." Employed design thinking methodologies to craft strategic visions, digital roadmaps, and identify cost-saving and revenue-generating opportunities, while effectively generating leads for the Genpact sales team. Diligently identified user pain points and directed the development of journey maps, stakeholder mappings, personas, and software architecture, successfully initiating projects and transitioning them to Program Managers for execution.Managed the set up Design Innovation Lab at Bangalore Electronic City office. As an Agile Coach:Mentored large-scale agile projects to promote a zero-defect development culture, cultivating an environment of transparency, trust, and client focus. Spearheaded an organization-wide Agile transformation and training initiative for 250 employees, while organizing focus groups to facilitate meaningful discussions and drive engagement.

• Budget and Resource Management: Oversee budgets and allocate resources efficiently to ensure projects stay within financial constraints.• Risk Management: Identify risks, develop mitigation strategies, and address challenges throughout the project lifecycle.• Quality Assurance: Ensure deliverables meet quality standards and client expectations through regular reviews.• Performance Tracking: Monitor progress, track KPIs, and prepare reports for stakeholder communication.• Change Management: Manage scope, schedule, and resource changes effectively, ensuring clear communication of adjustments.• Compliance and Governance: Ensure adherence to organizational policies, legal regulations, and industry standards.• Client Communication: Maintain regular updates and gather feedback to align outcomes with client expectations.• Project Closure: Oversee project completion, conduct evaluations, and capture lessons learned.• Innovation Initiatives: Organized global digital hackathons to foster a culture of innovation within the company.

As Agile Coach: Led mobility-focused digital solutions, leveraging analytics and machine learning algorithms to drive innovation. Organized in-house hackathons to foster a culture of excellence and performed user persona and demographic analysis to enhance design thinking. Empowered Agile teams through transformation and adoption initiatives. As Scrum Master for the Digital Mobility Team at a leading bank in San Antonio, managed mobile application development teams, collaborated with the Product Owner and Scrum Development Team to enhance product quality and productivity, and supported the creation of milestones, roadmaps, and product backlogs (MVP and MLP). Assisted in prioritizing the backlog and provided technical solutions using design thinking approaches while facilitating Agile ceremonies and implementing best practices to boost team productivity.

Engaged with customers and teams to design and develop mobile applications for iPhone and Android. Travelled to a client location in Houston to understand their vision and supported the creation of milestones, roadmaps, and product backlogs (MVP and MLP). Assisted the Product Owner in prioritizing the backlog and proposed technical solutions using design thinking methodologies. Served as Scrum Master, facilitating the implementation of Agile practices, including Scrum, Kanban, and Test Driven Development, while empowering teams to enhance productivity, quality, and speed to market.

Engaged with customers and teams to design and develop an on-the-go iPad and mobile application for field agents of a leading insurance firm in the USA. Travelled to the client location in Houston to understand their vision and supported the creation of milestones, roadmaps, and product backlogs (MVP and MLP). Assisted the Product Owner in prioritizing the backlog and provided technical solutions using design thinking approaches. Collaborated with the Scrum Master to facilitate and implement Agile methodologies, including Scrum, Kanban, and Test Driven Development

Coventry, Gb

Designed, developed, and deployed iOS, Android, web, and SharePoint applications, while effectively gathering requirements and creating robust software architecture and design. Applied design patterns to optimize application development and ensure high-quality deliverables.

Coventry, Gb

• Business Development and requirement scoping for Web and Mobile applications.• Managing customer accounts for Construction and Media Entertainment.

Coventry, Gb

Developed and tested iPhone, Android and Web Applications for customers from Hospitality, Staffing, Digital Media - Entertainment, Construction and Publications industries.

My role involves developing Low Level Design, Class, UI, State, and Sequence Diagrams for the project while serving as the Scrum Manager to create and manage scrum sprints for timely deliveries. It includes conducting weekly status meetings with developers and testers to identify risks and propose solutions, updating project plans by prioritizing key tasks during execution, and establishing risk mitigation measures during the planning phase. Additionally, the individual provides feedback on team performance during appraisal meetings and actively supports recruitment by conducting technical interviews.

Bangalore, Karnataka, In

Chennai, In

Bachelor Of Engineering (B.E.), Electrical And Electronics

12Th, Science

10Th, Secondary School