Karsi (Sissi) Muk Email & Phone Number

San Jose, Ca, Us

San Jose, Ca, Us

Milpitas, California, United States

• Skilled in leading customer negotiations and anchoring proposals with compelling data and strategic approaches, independently closing deals worth $X billion • Led cross-functional and cross-regional coordination within the company to ensure seamless production, delivery, and billing processes, resulting in a 215% year-over-year increase in shipments in 2023• Developed a sales forecast model to support the company's short- and long-term business planning, budget setting, and production… Show more • Skilled in leading customer negotiations and anchoring proposals with compelling data and strategic approaches, independently closing deals worth $X billion • Led cross-functional and cross-regional coordination within the company to ensure seamless production, delivery, and billing processes, resulting in a 215% year-over-year increase in shipments in 2023• Developed a sales forecast model to support the company's short- and long-term business planning, budget setting, and production planning through comprehensive market data analysis and marketing intelligence• Established an operations tracking dashboard for a business valued at $XX billion by condensing vast data into key performance indicators to identify operational inefficiencies, supply constraints, and demand change risks, ensuring potential disruptions were anticipated and managed effectively• Extended business opportunity with company’s largest account by proposing and negotiating automation recoupment plan to optimize company’s capex ROI and enhance long term business partnership with customer Show less

Milpitas, California, United States

Los Angeles, California, United States

Shanghai, China

• Created a demand generation plan for a smart building IoT platform by optimizing the customer pipeline, defining solution value propositions, and developing marketing assets to enhance sales tools for target customers, resulting in 40% market penetration in the high-rise segment in China• Initiated the Voice of Customer program to establish regular communication across global and regional sales teams and key stakeholders, enabling a review of customer pain points, user feedback, and… Show more • Created a demand generation plan for a smart building IoT platform by optimizing the customer pipeline, defining solution value propositions, and developing marketing assets to enhance sales tools for target customers, resulting in 40% market penetration in the high-rise segment in China• Initiated the Voice of Customer program to establish regular communication across global and regional sales teams and key stakeholders, enabling a review of customer pain points, user feedback, and marketing activities to set strategic priorities, which led to the inclusion of 'service business in China' in Y20-Y24 global strategy• Spearheaded an innovative customer engagement plan in collaboration with industry associations to host product launches and technical seminars; as a first mover in the industry, this partnership significantly enhanced brand awareness among target influencers, achieving a 200% increase in Share of Mind• Developed strategic partnerships with the US Green Building Council and other green communities to promote company’s leading sustainable technologies, while advocating internally to recognize surging market demand, resulting in the successful facilitation of three green project opportunities Show less

Shanghai, China

• Led the company in capitalizing on the rapidly emerging cold chain market opportunity by conducting numerous effective customer interviews and gathering market information, then collaborated with product managers and sales teams to quickly develop products that met market demands, achieving 175% of the annual sales target• Spearheaded the digital transformation of Marketing and Services lead management by launching and scaling social media platforms with an integrated service portal and… Show more • Led the company in capitalizing on the rapidly emerging cold chain market opportunity by conducting numerous effective customer interviews and gathering market information, then collaborated with product managers and sales teams to quickly develop products that met market demands, achieving 175% of the annual sales target• Spearheaded the digital transformation of Marketing and Services lead management by launching and scaling social media platforms with an integrated service portal and lead generation tools, achieving over 10,000 subscribers in the first year and resulting in a 200% increase in lead conversion rate and a 150% increase in customer retention rate• Led the Project Management Office for integrating sales and marketing after four company acquisitions, successfully implementing a rebranding strategy and boosting cross-selling intelligence to achieve 36% year-over-year revenue growth, serving 10 vertical segments from small businesses to international enterprise• Organized a nationwide truck tour to promote the company’s new branding strategy and strengthen channel partner support, receiving national media CCTV coverage and attracting over 1,200 professional architects, clients, and contractors across 20+ provinces in China Show less

Shanghai City, China

• Joined the company as its fourth employee, responsible for creating marketing materials and establishing related marketing guidelines, and contributed to its growth from a business incubator to a 300-person organization with production, sales, and maintenance capabilities• Conducted monthly performance reviews and annual market research, presented to the CEO and global senior management to support short- and long-term market strategies, M&A roadmap development, and post-implementation… Show more • Joined the company as its fourth employee, responsible for creating marketing materials and establishing related marketing guidelines, and contributed to its growth from a business incubator to a 300-person organization with production, sales, and maintenance capabilities• Conducted monthly performance reviews and annual market research, presented to the CEO and global senior management to support short- and long-term market strategies, M&A roadmap development, and post-implementation tracking Show less

Shanghai City, China

Master Of Business Administration - Mba, Business Administration And Management, General

Vice President International Affairs Dean's List

Master Of Business Administration - Mba

Vice President International Affairs Dean's List

Bachelor, International Economics And Trade

Top 10 High School In Shanghai

Middle School

Band One Middle School in Hong Kong