Karson K. Email & Phone Number

Dublin, Ca, Us

- Overseeing agency sales & operations- Managing the agency's digital transformation initiatives- Providing detailed insurance product expertise to best protect families and businesses

Dublin, Ca, Us

- Freelance insurance sales and policy management- Specializing in auto, home, and commercial property & casualty insurance policies for individuals and businesses in California

New York, New York, Us

- Driving technical validations and ensuring we can deliver a positive ROI for customers - Demoing the Forter platform to customers/prospects- Understanding the relationships between fraud and eComm platforms + payments - Providing customers with technical insight to the fraud world and how Forter helps prevent fraud, drive up revenue, and retain customer value - Help customers understand how identity is at the core of ensuring successful transactions

San Francisco, California, Us

- Supporting US Emerging Account Executives with technical discovery, demos, and POCs- Drive technical validations with prospects- Ensuring that the Okta product is in line with the needs and fit of the customer- Act as the liaison between technical engineers and account executives - Assist account executives in closing deals at scale within the emerging US segment

San Francisco, California, Us

- Okta Certified Professional & Okta Certified Administrator- Help support account executives with technical validations- Source qualified technical fits for the Okta Customer Identity suite of products- Run and present high level technical demos - BDR of the Year - FY21- xDR Club Attainer - FY21- 137% attainment - FY21 overall- 171% attainment - FY21 Q3

San Francisco, California, Us

- Okta Certified Professional & Okta Certified Administrator- We are the first point of contact at Okta for developers looking to leverage Okta's APIs and developer tools to build SSO and MFA into their application for seamless identity management. - Provide technical knowledge and support for my sales team members- Support application developers to help enable Okta as their single sign on solution- Support developers hoping to learn more about the Okta platform for their customer identity solutions- Validate proper use cases for Okta's Customer Identity solutions for account executives - My focus is in our Customer Identity suite of products. For a better overview of our Customer Identity product, please see the video linked below. - Our Customer Identity products are used by some of the world's largest organizations worldwide, such as Adobe, MGM Entertainment & Resorts, Major League Baseball, and Albertsons Grocery Stores- 212% attainment - January 2020- 133% attainment - FY21 Q1- 148% attainment - FY21 Q2

San Francisco, California, Us

- Vet incoming leads to determine good fit for company and Okta- Provide product knowledge and insight for prospects to pique interest in Okta- Set meetings with Account Executives to establish a working relationship with new accounts - 3rd highest attainment in single month BDR history 189% attainment - April 2019131% attainment - June 2019150% attainment - July 2019

Dublin, Ca, Us

- Answer phone calls and emails to answer clients from questions - Run quotations for personal property & casualty insurance lines - Provide top-notch customer service to all clients - Provide support for technical IT problems within the company (servers, backups, desktop support) - Determine liability limits and exposure to best protect our clients' interests

- IT Consulting for small businesses- Setup and manage central servers using Microsoft Server 2012- Create and manage backups on central server- Simple web design - Setup and deploy new computers - Complete hardware upgrades on existing computers (SSD, RAM, GPU upgrades, etc.)- Constantly update newest patches and security fixes on Windows 7, 10 and MacOS- Setup wired and wireless networks - Manage client computers remotely- Manage and deploy VoIP telephones

Foster City, California, Us

- Enterprise facing technical support for CyberSource, a Visa solution- Demonstrate expert knowledge of CyberSource payment gateway in 2.5 months time - Provide eTicket and phone support to enterprise level merchants using Salesforce CRM - Provide insight to merchants regarding payment processing status- Research and help merchants implement different API connection methods to CyberSource gateway- Support a variety of tools needed to operate CyberSource payment gateway- Learned in-depth knowledge of payment processing and different operations of payment processors such as: PayPal, FirstData, Global Payments, TSYS, etc.- Use knowledge of payment processing, batching, and reporting details using VisaNet and other payment processors - Create KBs and other documentation regarding normal processes to provide customer support- Collaborate with full-time and intern team members to create training and knowledge documentation

Santa Cruz, Ca, Us

- Use Cyphort, FireEye, FortiSIEM, and Kibana SIEM to determine credible threats to UCSC's network- Analyze and report threats and incidents to desktop support technicians- Create tickets to assist in removal process of threats and infections of workstations and printers- Find and report DMCA violations to appropriate student conduct groups- Create tickets in ServiceNow documenting appropriate actions taken to resolve security incidents- Detect and report compromised user accounts and take appropriate action to secure credentials

Santa Cruz, Ca, Us

- Technical Support technician for UC Santa Cruz ITS Department- Solve issues via ServiceNow support tickets- Dealt with 10,000+ tickets in first 9 months of employment- Triage incoming tickets to the correct team/technician - Support common Windows 7/8.1/10, Mac OS X, iOS, and Android issues- Answer questions and concerns over telephone- Use TeamViewer to provide remote support- Recognized throughout UCSC ITS department for attention to detail and high customer satisfaction

Santa Cruz, Ca, Us

- Learn to use SupplyShift software meticulously- Supported product management team with planning and releasing product features in bi-weekly sprints to Fortune 500 companies- Coordinated with engineers in Russia while QA testing new features in Jira - Track backlog of new product feature requests and sort/prioritize most-needed features- Tested current and new features in software- Bug testing in backend and frontend of software- Created a form for submitting and managing feature requests from general users

- Analyze current systems usage- Learn to use current systems most efficiently- Implemented Amicus Attorney Premium 2016 as new firm management software for the entire organization- Create and manage training materials for new firm members- Verify that all systems are used to fullest potential- Knowledge of many systems: GoToAssist, GoToMeeting, Amicus Attorney, Microsoft Office Suite 2013+

San Jose, Ca, Us

- Desktop support for employees throughout 2 campuses- Windows 7 Enterprise and Microsoft Office Suite Support- Inventory 500+ pieces of computer equipment and supplies - Troubleshoot and fix software/hardware issues- Image and deploy 70+ new computers in 3 months- Enable/Disable NAC ports for all hardware in organization- Setup and deploy 15+ new enterprise printers using static IP protocol- Diagnose and upgrade network switches and firewalls

- Waited tables, bussed tables, and seated guests when they walked in- Use Cantonese and Mandarin to cater to guests needs - Provide high quality customer service

- Managed the POS system- Ran nightly sales database in Microsoft Access- Managed the television and audio systems- Take pictures for the menu as well as helped to design menus and multiple advertisement posters. - Managed Soho Cafe's social media presence, such as Yelp, Facebook, and Google+.

Palo Alto, Ca, Us

- Research topics and ideas for bimSCORE's developing projects in Beijing, Shanghai, Hong Kong, and Singapore. - Contributed ideas as well via PowerPoint presentations to the directors of bimSCORE. - Helped bimSCORE achieve a greater social media presence as well as contribute improvements to its existing website.

Bachelor’S Degree, Business Management Economics

Bachelor'S Degree, International/Global Studies

Bachelor'S Degree, Business/Managerial Economics

High School