Leading a Customer Success team that supports Miro's largest and most strategic customers.

40M+ users and 99% of the Fortune 500 trust Miro.Miro empowers remote, in-office, and hybrid teams to communicate and collaborate across formats, tools, channels, and timezones — without the constraints of physical location, meeting space, and whiteboards.

•Managed a portfolio of 6 million dollars with 7 LENT/ENT customers mostly focused in financial services and media•Influenced 10 million in ACV and 20k iBAU to date•Exceed GRR target within my book of business: 95% GRR•Built out the business and team for the NY office. Mentored incoming CSMs including 6 sales buddies.•Consistently delivered on advocacy for Slack through marketing engagements (gartner, enterprise connect, Slack tour) and Slack's annual conference (Frontiers)•Developed key relationships with cross functional partners spanning sales, product, Bizops and Exec Leadership•Presented at Sales Kickoff for Win/Loss compete session detailing a key win in Financial Services•Continually demonstrated a deep understanding of operational rigor including: crafting success plans for my book of business, closing multiple red accounts and accurately forecasting growth•Recognized multiple quarters as the a top performer by management

Slack is a platform that helps enterprises transform how they collaborate both internally and externally by allowing communication with partners, vendors, and customers (via Slack Connect). My passion is to ensure these motions are executed flawlessly and make my customers wildly successful.

•Owned and managed 2 million dollars of annual revenue with 17 enterprise organizations across multiple verticals (including retail, travel, insurance, and technology) that used Oracle Marketing Cloud products with a 100% customer renewal rate and 150% revenue growth year over year•Partnered closely with the sales organization to develop strategic relationships with enterprise clients, ensure successful transitions from pre-sales to post-sales and negotiate renewals and upsell/cross sell opportunities•Trained new CSMs in regards to customer engagement best practices, renewal management for their books of business and overall technical platform knowledge•Responsible for ensuring the successful renewal of service contracts for existing enterprise customers by providing over 60 hours/week of Oracle Marketing Cloud support•Engaged and collaborated with cross functional teams to provide new solutions and functionalities to optimize existing clients’ marketing needs

•Supported a team of 8 enterprise CSMs and a combined $20 million in revenue•Assisted in running plays for renewals, expansion and upsell•Regularly negotiated contracts with procurement and marketing decision makers

•Grew and maintained relationships for over 1000 SaaS customers across a variety of verticals throughout the five boroughs•Grew my territory over 200% by increasing the revenue of current customers and acquisition of new customers•Used consultative skills to understand businesses from the ground up spanning from their marketing strategies to streamlining their organizational structure•Reviewed existing cloud solutions with customers and educated them on additional functionality as well as best practices regarding AT&T's vast number of products

•Familiarized myself with AT&T vast portfolio of products and learned how to sell innovative products/services to local companies. •Sold locally to the Atlanta Market and regularly achieved the highest number of sales in my class•Was inducted into the Executive Leadership Circle