Steph Karsten Email & Phone Number

Buffalo, New York, United States

Buffalo, New York, United States

Cheektowaga, Ny

Buffalo/Niagara, New York Area

Buffalo, New York, United States

Buffalo-Niagara Falls Area

Buffalo/Niagara, New York Area

Kenmore, Ny

Interact with customers, seat and water tables. Manage reservations, coach employees and assign tables and sections. Bartend and upsell customers. Stock, inventory, and order liquor and bar supplies. Manage social media pages, and digital customer interaction.

Lewiston, New York

Plan, execute and manage events. Meet with customers, create contracts and sell them a package to meet their needs. Plan and direct kitchen and GM for scheduling and ordering needs. Direct and execute set-up, the event, and take-down, Follow up with payroll and observations to make sure that staff is paid correctly and follow-up with customer after for satisfaction. Maintain restaurant event calendar to make sure all events are accounted for in budgets and in daily operations.

Lewiston, New York

Open and close building, doing full inspections of cleanliness, and maintenance. Perform server and bartender checkouts. Interact with guests to insure superior service, rectify any guest issues. Roll out and enforce new P&P and customer service initiatives. Host, maintain reservations, plan and assign sections. Forecast sales, schedule to forecast, adjust staffing daily to match sales and events. Payroll management. Oversee BOH when Chef is out of the building. Maintain social media pages, and local event and band calendars.

Buffalo/Niagara, New York Area

Created solutions that would meet client needs and about delivering the right results at the right time. My small‐ and medium‐sized business clients trusted me to help them maximize their advertising budget. With access to state‐of‐the-art solutions and up-to-date consumer market research, I matched clients with a product from our award-winning line of solutions and services. My extensive solutions include: Creating content for placement in a wide variety of media  Producing concepts and content for websites and mobile websites Designing and managing their company Facebook page  Building SEO campaigns for Google and other search engines  Developing advertisement campaigns for online and print Yellow Pages directoriesExecuting direct mail campaigns

Buffalo/Niagara, New York Area

Hired to recruit hire and staff store for new store opening. I brought on all management and staff in store. I oversee all aspects of the Boutique, from training and development, to customer experience, floor leadership, visual merchandising and goods to floor. I am a business driver, and work to grow all KPIs and make the store profitable. I travel stores when needed to bring back to brand standard, recruiting for their management teams, and stepping in as the interim Store Manager during turnover. I also help facilitate the new store opening processes in all areas of the boutique (training, visual and operations). I work to personally live the values and guiding principles to guide the business and grow the store’s impact for the brand.

Buffalo/Niagara, New York

Hired to open the new store in the Niagara Falls, NY outlets. Recruited, hired, and staffed all management and staff for store. Ran all new store opening processes, and coordinated visiting store managers to help with process. Responsible for driving overall sales and results, day-to-day business operations in the store, keeping the store staffed with top talent and keeping a succession plan in place for all management positions.

Buffalo/Niagara, New York

Hired to open and run the new Carter's Store in Amherst, NY. I was promoted to run the highest volume store in the district in December, 2011 concurrently with the Amherst, NY store. My duties included directing all aspects of the business: recruit, hire and staff business, succession planning and networking; teach and monitor exceptional customer service and sales; execute and enforce sound merchandising, inventory control, merchandise flow and loss prevention strategies; execute corporate programs, promotions and policies; and monitor and grow management and associate productivity. My stores were top in the district and company in sales and growth, and have won many district and company sales contests and awards. I also was a training manager for new store managers hired into the district, and a key asset in the district as a point person for new company directives and training. I was also sent to stores to bring them back to policy and procedure, and operational standards, and fill in, in the interim of store manager openings.

Buffalo/Niagara, New York

As a Co-Manager I was responsible for different aspects of the store: Talent, Brand, and Capabilities. I recruited, hired, and staffed the store, which was staffed with on average 70 associates. I was in charge of HR at the store level: hiring, training and retention, scheduling and payroll, and maintaining all associate files. I created sales strategies to maximize the schedule and to grow the business; this was reflected through associates skills and customer's experience. I also was in charge of orchestrating all merchandising in the store, store credit goals, sales education, and running store meetings. I ran the stockroom, loss prevention training and awareness, supply ordering, stock levels, inventory and replenishment. I was also in charge of running the sales floor and taking charge of sales segments results, and was accountable for all actions on the sales floor.