Karthick B Email & Phone Number

Bengaluru, KA, IN

Bangalore Urban, Karnataka, India

Scrum Mastery:Facilitate and coordinate Agile Scrum processes within the company.Guide and coach the team on Agile Scrum principles and practices.Ensure the team works collaboratively and efficiently to deliver high-quality products.Work with the Product Developer to prioritize the product backlog.Facilitate Scrum ceremonies such as daily stand-up.

Bengaluru, Karnataka, India

• Led a team of engineers in providing operational support for enterprise applications, ensuring a process-driven approach and adherence to best practices.
• Developed and implemented standard operating procedures for customer request handling, escalations, and incident resolution, enhancing service delivery and customer satisfaction.
• Analyzed team performance, identified areas for improvement, and implemented solutions to enhance quality of service and prevent recurring issues.
• Managed on-call support during system outages and other high-priority incidents, minimizing downtime and ensuring business continuity.
• Conducted technical interviews and onboarding for new team members, ensuring a seamless integration into the existing
• team dynamics.

Bangalore

• Initiated the pilot batch for ERP retail suite products within Epicor (Eagle ERP)
• Functional support for 3000+ retail customers with single/multi-store setup
• Queue Monitoring with SLA Management | Resource Allocation | Training | TargetedFeedback.
• Floor support and mentoring for 20 + new employees (Fresher's and Experienced) inproduction.
• On call support during system down and other P1 scenarios
• POC for NPS feedback calls with customers to assess detractors and take preventivemeasures.

Bengaluru Area, India

• Provide on-call support for ERP retail suite application as and when required & ensure customer services are operational within the specified SLA.
• Design and maintain expertise in flow of application process and systems related to organization & ensure all issues are handled in a timely manner.
• Administer and resolve applications issues, provide updates and perform root cause analysis

Bengaluru Area, India

Account Services team is Back Office support to the CSS field organization. We are responsible for CSI Management activities, like, contact update, add / remove site message, Create SR and Task and create some basic reports using OBIEE / Excel. If necessary, we also collaborate with other support teams to get the requested task completed.  Responsible for.

India

Managing Discount approvals for Europe, Middle-east and Africa & APAC with complete responsibility of being the single point of contact for the client. Generating sales quotation and auditing the estimates before the dispatch  Responsible for managing the special pricing approval process for EMEA/APAC region. Worked closely with country sales & category.