Karthick Boopathy Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Some of my key accomplishments during my time as a Technical Support Engineer for theThe Telecommunications domain in the Telstra network in Australia includesTroubleshot and resolved technical issues related to telecommunication services, such as internetconnectivity, networkconnectivity, and phone services.Ensured timely and efficient resolution of customer issues while providing excellent customer service.Collaborated with network engineers, service delivery managers, and account managers to resolvecomplex customer issues.Worked closely with vendors and service providers to resolve issues related to equipment and software.Monitored and analyzed the performance of the Telstra network, identifying potential issues andproviding recommendations forimprovements.Used network performance tools to identify bottlenecks, latency, and other issues that could impactservice delivery.Maintained technical documentation, including network diagrams, configuration files, and standardoperating procedures.Ensured that the documentation was up-to-date and accurate, making it easier for other team membersto troubleshoot issues andmaintain the network.Resolved several critical issues that impacted the network performance and customer experience.Earned recognition from senior management for quick and efficient resolution of critical issues.Improved customer satisfaction by resolving issues in a timely and efficient manner.

Chennai, Tamil Nadu, India

Deliver first-line support service via the Service Desk, receiving incidents and service requests from various routes includingtelephone, intranet, and emailEscalate incidents or troubleshoot tickets according to company escalation processesMonitor systems in operation and quickly troubleshoot errorsProvide technical support to customers by applying technical procedures to resolve internet issues, resulting in increased customersatisfaction reviewResolve issues with systems, hardware, and telephones quickly and accuratelyRespond to customer inquiries in a timely and efficient manner, reducing response time for Tier 1 support ticketsMaintain outstanding attendance record, consistently arriving to work ready to start immediatelyWork with customers to understand needs and provide excellent serviceLearn new skills and apply them to daily tasks to improve efficiency and productivityIncrease customer satisfaction by resolving issuesEnsure appropriate documentation of the interaction on the customer's accounts in the prescribed format