• The primary objective of my role is to enable beneficial Changes to be made, with minimum disruption to IT services• I am typically responsible for managing all aspects of IT changes in production and non-production environments • Assessing the impact of change, identifying and managing resistance, measuring success metrics• Ensuring employees have the necessary knowledge and training, engaged tools knowledge (JIRA and Service Now)

• I assess / authorize change requests details with impact to provide approval or rejection• I also document change management processes and plans• Represent in Change Advisory Boards meetings at a regional level, (APAC/EMEA/NA), and an Enterprise CAB for Global changes• Coordinate and facilitate Change Advisory Boards and Emergency Change Advisory Boards (CABs and ECABs)• Suggesting regular improvement ideas to business as part of CSI (Continuous Service Improvement) process

• Network Operations Executive enforces the project management standards, ensures changes in Network operations are governed as per Change Management procedure, and keeps an up-to-date repository of projects underway for management / Stakeholder's visibility.• Managing the change queue - Efficiently overseeing the flow of changes, in ensuring they are executed effectively and align with organizational goals• Hosts Change Advisory Board Meetings in a regular cycle also represent assigned… Show more • Network Operations Executive enforces the project management standards, ensures changes in Network operations are governed as per Change Management procedure, and keeps an up-to-date repository of projects underway for management / Stakeholder's visibility.• Managing the change queue - Efficiently overseeing the flow of changes, in ensuring they are executed effectively and align with organizational goals• Hosts Change Advisory Board Meetings in a regular cycle also represent assigned business unit's change requests• Preparation and presentation in Weekly and Monthly Service Review meetings to the Stakeholders. Show less

• Diagnose and troubleshoot basic to complex customer issues that are technical in nature, including hardware, software, networking, or other designated client products• Research and identify solutions to complex technical problems using knowledge base resources and escalation pathways• Ensure service delivered to our customers meets contractual Key Performance Indicator• Collaborate effectively with internal teams (e.g., engineering, product development) to resolve technical… Show more • Diagnose and troubleshoot basic to complex customer issues that are technical in nature, including hardware, software, networking, or other designated client products• Research and identify solutions to complex technical problems using knowledge base resources and escalation pathways• Ensure service delivered to our customers meets contractual Key Performance Indicator• Collaborate effectively with internal teams (e.g., engineering, product development) to resolve technical problems and improve product usability. Show less

• Implementing a system to ensure that accurate billing information is entered into the billing system• Supervising the revenue cycle department in various duties, such as account management, communications with insurance providers, collections, cash posting, contract analysis, and billing