• Strong analytical skills, methodical thinking, and the ability to define problems and frame solutions.• Having good hands-on experience in audit and quality monitoring process.• Experience in contributing to business requirements workshops, knowledge gathering sections, and preparation of requirement documents, specification documents, data flow, process flow charts, etc. Experience in root cause analysis and issue resolution.• Design, create, and optimize solution analytics and reporting to demonstrate clear product value and client-required KPIs.• Provide design guidance and UX analysis for performance optimization.• Experience in working directly with clients in business operations and analytics service delivery.• Have the ability to build strong partnerships and to build effective business relationships.• Experience with customer engagement, account management, and project management• Promote, propose, and deliver to customers to enable their business goals and objectives.• Experience in data analysis, business analytics, and methodologies• Proficiency with, SQL, PowerPoint, Word and Excel, • Ability to organize, prioritize and manage personal and teamwork.• Excellent communication, presentation (both oral and written), • Ability to work independently and be a team player in a technology-driven environment• Collaborate with internal and external stakeholders to interview, research, analyse, and derive business, technical, functional, and non-functional requirements.• Influence and contribute to product roadmap based on deep knowledge of the “Logistics Division, Warehouse and distribution, Transport Management & CRM industry”.• Willingness to travel to Customer Locations• Working with client and internal resources to identify, model and calculate key performance indicators to input into our product configurations• Create and manage status plans

o Handled product roadmap based on deep knowledge of the “Parcel Division, Transport Management, HRMS, Food Court, Holidays Package, Intercity Travels, Transportation & CRM industry”.o Analyzing business operations and the business's computer systems and determining which software applications could improve efficiency.o Recommendations on whether to upgrade the existing systems or install new ones.o Leading teams of IT specialists in the implementation and upgrading of network hardware and software.o Collaborate with internal team for UAT testing, and training process.o Monitoring, roll-out of new software applications to ensure error free issues.o Creating and overseeing protocols and procedures for the use of any new software applications.o Preparing training Material and Training employees to use software applications and maintaining a good work atmosphere.o Maintaining up-to-knowledge of the latest software developments. Coordination with development, testing teams o Integration Requirement gathering workshops and understand the process, requirement gathering, developing the mapping specification, troubleshooting of issues and having knowledge of solution finding.o Business Process Documentation developing and preparing SOP for User stable.o Taking care of Test case review and approvals like UAT Support, issue resolution, coordination and UAT closure. o Go-Live support, Application training, End user query resolution.o Functional requirement gathering, analysis and documentations.o Functional support to design, development and testing teamso Functional acceptance testing and sign-off.o Single point of contact for business requirements, issues, clarifications.o Liaise with customer, development and testing teams in issue clarifications and resolution.o Coordination with Software people in review, rework and signing of the deliverables.o Providing MIS Report to the Senior Peoples