Karthick Kumar M Email & Phone Number

Having 4+ years of IT experience in Production, Application Support and Maintenance.Having experience in L1 and L2 level of Production Support.Have a very good technical knowledge in UNIX, Shell Scripting and SQL.Good exposure using Shell Script using UNIX Platform and Job scheduling.Good Knowledge on ITIL ConceptsWorked extensively on Incident, Problem, Change and Release Management.Good Experience in Resolving ticket sand Change Request with SLA.Flexibility and adaptability in regards with new Technologies and Environments.Interacting with Clients through Call, Mail or Chat.Implementation of Documents according to the client requirement.Working in 24/7 Support and solving all the issues as per SLA.Build working relationship with Clients.Have a very good knowledge on Vi Editor.Having good knowledge on AWK and SED commands.Responsible for providing support in L2 level depending on the Priority of the issues (Critical/High/Medium/Low) to meet the client’s SLA.Scheduling and monitoring of jobs via Crontab.Having adequate knowledge in AUTOSYS to schedule and monitor jobs. Able to write JIL (Job information Language) programs according the business requirement.Highly Good team player with flexible and adaptable approach to work.

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  Sri Venkateswara College Of Engineering

  Computer Science