Karthick P Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Designed and implemented a plan to uphold hygiene standards and prevent misleading promises throughout the entire loan journey, from verification to collection.Achieved and maintained an average quality score of 90% across all calling teams by establishing and monitoring disciplinary metrics.Created and successfully implemented a CSAT process SOP, while also developing a strategy to improve customer satisfaction (CSAT) and boost customer interaction efficiency from 2.2 to 3.5.Resolved 100% of customer issues within the 24 - 48 Hr SLA by coordinating effectively with the post-sale team, reducing cancellations and improving collection efficiency.Managed and mitigated attrition at all levels within the organization to ensure team stability and performance.Provided guidance and support to team members, helping them navigate complex work situations, including conflict resolution and change management.Led a team of 27 QAs by ensuring high performance and cohesion.Contributed to the Center of Excellence by developing and maintaining expertise in process optimization, data analytics, and policy enhancement, aligning with the organization’s strategic goals.

Bengaluru, Karnataka, India

Conduct detailed statistical analysis to identify trends, issues, and areas for improvement in product and process quality.Perform regular quality assurance audits to ensure adherence to established standards and regulatory compliance.Develop and maintain quality standards and procedures in collaboration with cross-functional teams.Analyze audit results and produce comprehensive reports detailing findings and recommending actionable improvements.Foster a culture of continuous improvement, identifying inefficiencies and suggesting enhancements to products and processes.

Bengaluru, Karnataka, India

Review medical records and assign codes to diagnoses and procedures using standard coding systemsEnsure accuracy and completeness of codes and other data in medical recordsAnalyze medical records to identify gaps in documentation and work with physicians and other healthcare providers to obtain additional information as neededIdentify coding and documentation issues and work with healthcare providers to develop solutions and improve processesMonitor coding trends and identify opportunities for process improvementConduct audits of medical records to identify compliance issues and ensure adherence to relevant regulations and standardsProvide training and education to healthcare providers and staff on coding and documentation best practicesMaintain up-to-date knowledge of coding and billing regulations and standards