Karthick Seetharaman Email & Phone Number

Chennai, Tn, In

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India

Roles and Responsibilities• Strategic Planning, Implementation & Monitoring - Japan On-SiteDeveloped insights on marketing campaigns to assess performance against goals - Onsite for 3+Yrs in Japan.Created and implemented Key Performance Indicators metrics to evaluate and improve operations, target current business conditions and forecast needs based on Japanese Market.Collaborate and work closely with product development team to demonstrate feature requirement and perform usability testing on prototype. As well as with marketing team to create support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.• Partner Engagement and revenue generation - Japanese MarketIdentified and proposed upsell and renewal opportunities and communicated value proposition to enhance results for enterprise customersIdentified potential sales and cross-selling opportunities in course of delivery of support services.Specialized in training and implementation for ManageEngine Active directory and SIEM products• Team management and process improvements for Japan Site.Monitored systems in operation and input commands to troubleshoot areas such astop call generator and critical issues for Japanese Customers and Partners.Key participation in technical validations when integrations approach is made for manage engine from other products.

Chennai Area, India

ManageEngine crafts comprehensive IT management software with a focus on making the job easier. Being a part of ManageEngien as a Technical Consultant, I take the responsibility to ensure the scalability, durability and the security of the products in Multiple worldwide environments. Deploying products, Implementing the required changes in Network, along with the Sys Admins from Several Organisation, and ensuring the output of the products based on Compliance, Security, and Audits.Educating and training the sales team in the features and use of ManageEngine products.Cross-trained existing employees to maximize team agility and performance. Onboarded new employees, including training and mentoring .Created and implemented Key Performance Indicators metrics to evaluate and improve operations, target current business conditions and forecast needs. Collaborate and work closely with product development team to demonstrate feature requirement and perform usability testing on prototype. As well as with marketing team to create support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team. • Specialized in training and implementation for ManageEngine Active directory and SIEM products • Team management and process improvements Monitored systems in operation and input commands to troubleshoot areas such as top call generator and critical issues. Cross-trained existing employees to maximize team agility and performance. Onboarded new employees, including training and mentoring .

Chennai, Tamil Nadu, India

 High proficiency in Citrix Presentation server 4.5, XenApp 6.0, 6.5 and XenDesktop 5.5 Installing and configuring Citrix products XenApp, XenDesktop. Publishing Applications/Contents/Desktops to users and groups as required. Experience in Farms, Zones, Worker group. Creating and assigning load evaluators for server load. Installing applications and hotfixes to XenApp servers. Troubleshooting Data-store/ IMA failures/ licensing connectivity Issues. Experience in provisioning server 5.6 Managing user profiles (UPM, Windows roaming and AppSense) Experience in end user issues troubleshooting. ICA Clients – in-depth knowledge of Citrix ICA Clients. Daily server health checks for XenApp, XenDesktop servers and Web interface servers. Assigning load evaluators to sever as per business requirement. Experienced in creating and configuring virtual machines. Configuring policies for printers, Client devices, drive mapping and server reboot. Windows OS & AD Incident/Production Management Installing, Configuring Windows 2008 R2 / 2012 Servers Installing, Configuring and Managing AD / DHCP / DNS Services. AD Replication monitoring and regular health checks. Live migration of Virtual Machines among Hyper-V. Creating Group Policies and implementation as per standard procedures. The setup and maintenance of new infrastructure of Windows 2008 R2 Server Edition, Domain Controller, DNS Servers, DHCP Servers, File Server.

Chennai

Incident management based on ITIL standards.Managing user accounts using Active Directory (Windows Server 2012 and Windows 2008 R2).Resolving issues which are reported by Service Desk agents.Configuring share permission for users based on DAC policy.Managing user profiles for Citrix Xenapp 6.5 and Xendesktops.Citrix forms and infrastructure management.Troubleshooting issues with Citrix Xenapp and Citrix Farms.Good understanding of Operating System infrastructures Experience of client/server and enterprise environments Providing assistance in resolving issues with Applications and Standard policy issues.