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Karthick Vignesh is listed as Assistant Manager Operations based in India, India, India. AeroLeads shows a matched LinkedIn profile for Karthick Vignesh.
Karthick Vignesh previously worked as Operations Team Manager at Aeries and Operations Team Manager at Slk Global Solutions. Karthick Vignesh holds B.E, Electrical And Electronics Engineering from Parisutham Institute Of Technology And Science.
Operations professional with diverse experience in management I have developed a deep understandingof the operational dynamics, client management, building a new customer service setup/pilot projectfrom scratch and performance metrics that drive exceptional results in BPO industry. Passionate andopen to take up new challenging roles to prove and improve my skills.
A career timeline built from the work history available for this profile.
Bengaluru, Karnataka, India
--> Heading/leading the setting up of Pilot project for the company with New client acquired.--> Co-ordinating with the client for the setting up of COE.--> Acted as SPOC for building and creating the SOP schedules SLA targets for the new project.--> Acted as SPOC for training the trainers/SMEs/agents for the pilot project.--> Responsible for leverage of.
Bangalore Urban, Karnataka, India
-->Leading a team of 20 to 30 members in US mortgage insurance processing.--> Managing critical mortgage loan insurance processing.-->Managing team attendance schedules and all the key parameters required for the team performance.-->Effective driving of the higher volume inventory for the location and as a SPOC for the inventory clearance of Bangalore.
Bangalore
-->Leading a team of 15 to 20 advisors-->Driving Performance on SLAs like FCR, FTR, LEADS, AHT, Attrition and shrinkage-->Setting up processes to track key indicators such as schedule adherence, attendance and absenteeism.-->Ensuring retention of the team members and maintaining the EWS for the team members.-->Communicating feedback for all the team.
Bengaluru Area, India
-->Handling of second and third level escalation calls.-->Ensuring the timely completion of tasks which was delayed due to technical constraints.-->Handling the escalation matrix of south and north zones to escalate to the higher level on PAN India basis to ensure that Service Level Agreement is not breached.-->Ensuring the complete customer satisfaction.
Bengaluru, Karnataka, India
--> Responsible for recruiting and ensuring the manpower for all the centers in the region--> Responsible for 9 centers’ business activities throughout the region of Karnataka.--> Ensuring the leverage of business activities of the marketing managers and executives inall the centers are intact.--> Ensuring the training of the Counsellors, Tele-callers.
Thanjavur Area, India
Responsibilities handled as Business Development Manager.—> Handled meetings with various educational and technical institutions higher officials.—> Played a key role in collaborating ONGC CSR initiative and T.I.M.E pvt ltd.—> Worked as a co-ordinator in ONGC and T.I.M.E. collaboration programme to train mechanical engineeringstudents for GATE exams.—>.
Activities and Societies: Held the position of VICE - PRESIDENT of UNITED LEGAL RIGHTS - ASIA, Students wing - Thanjavur district..
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Karthick Vignesh is listed as Assistant Manager Operations.
Karthick Vignesh is based in India, India, India.
Karthick Vignesh has worked for Aeries, Slk Global Solutions, Hinduja Global Solutions Ltd, Synergy School Of Business Skills, and Triumphant Institute Of Management And Education Pvt Ltd. (T.I.M.E) - Thanjavur Branch..
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Karthick Vignesh holds B.E, Electrical And Electronics Engineering from Parisutham Institute Of Technology And Science.
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