Karthick Krishnan Email & Phone Number

Bengaluru, Ka, In

Bangalore

Bangalore

Bangalore

- Worked in a fully customized remedy environment, which is totally different from the previous ITSM environments where i worked on.- Core Remedy Development. Implemented a major customization of Websubmit forms(forms created to access the ticketing application using midtier) which involved complex code and data changes.- Worked on Remedy Upgrade to 7.6.04 in Solaris environment, and the post installation issues that followed on, plus Performance tuning.- Designed and coded Archival Data Retrieval using remedy+java.- Creating Utilities in java, that will reduce the manual effort in application monitoring, and other utilities for def file parsing, using api's to reduce effort for ex. bulk user addition in a customized environment, bulk workflow export etc..Sample Utilities created by mehttps://communities.bmc.com/communities/docs/DOC-18696https://communities.bmc.com/communities/docs/DOC-20821

Ballarat, Australia

Project Related :- Currently Working on an ITSM implementation in BMC Remedy 7.6.04.- Work involves Bug fixes, Enhancements and Production Support.- Implementing & Testing hot fixes provided by BMC Support team.- Code Migration(Remedy and AO)- SLA ConfigurationSelf Study & Implementations : - Implementing Custom Approval Process for a custom created form using Remedy Approval engine.- Using AREA LDAP for External authentication.- Implementing a personal LDAP Server and using ARDBC to connect to the LDAP.- Creating new AR Filter Plugin using java.- Creating a Health Check utility using java which performs unix and remedy related tasks under a single console. This reduces 1 hour task to 5 minute.

Bangalore

-Worked on Customizing ITSM Change Management Module.-ITSM Email Notification Customization.

Bangalore, Melbourne, Pune

Project 1: Started on with a Fully Customized Remedy Application(6.3-7.0)-Created an Remedy Interface to an External application(type: Encrypted Email)-Created a New Module for handling tickets for a specific team(design includes a Control Panel + Main Form + Menu Details Form).Project 2: Worked on a Large scale ITSM project on Remedy 7.1, with ITSM7.0 in a Load Balancing Environment.-Worked initially in Incident Management and then progressed to Problem Management.-Provide Soultion to Incident Management team members.-Troubleshooting-Code Fixes to bugs-Liaising with BMC support for product issues.-Enough Knowledge to work with Remedy in Solaris environment.-Patch fixes