Karthick Mallya Email & Phone Number

Chennai, Tn, In

Chennai, Tamil Nadu, India

• I'm a PreSales Engineer at HappyFox, where I am an expert at handling Pre-Sales activities for wide range of HappyFox products such as Help Desk, ServiceDesk, Live Chat & Chat Bots, Workflows, BI and AI apps like Assist AI and HappyFox AI. • My role involves working closely with the Account Executives to provide every possible technical assistance during their evaluation stage to ensure a seamless customer experience.• I deliver tailored product demonstrations across diverse business use cases, conductProof of Concepts (PoCs), and provide comprehensive technical assistance throughoutthe evaluation journey, ensuring our solutions meet the unique needs of each client.

Chennai, Tamil Nadu, India

Video Producer, Content Strategist, YouTube Channel & Social Media Manager

Chennai, Tamil Nadu, India

• Lead the end-to-end pre-sales process, from prospecting to deal closure, for enterprise-level clients.• Mentor and train junior team members on pre-sales best practices and product knowledge, contributing to the overall success of the team and organization.• Prepare and present monthly pre-sales statistics to the Product Director, providing regular insights on team performance and market trends.• Conduct Quarterly Business Reviews (QBRs) for the Product Director, delivering comprehensive analysis of pre-sales activities, achievements, and strategic recommendations.• Author and publish monthly forum posts detailing key pre-sales metrics and achievements, fostering transparency and knowledge sharing across the organization.

Chennai Area, India

• Make initial contacts to the leads and understanding the use case, organising, planning, creating & delivering compelling proof of concepts and product demonstrations.• Assist prospects with the product installation, setup, and other queries.• Work closer with the prospects to help them achieve their requirements.• Responding to RFIs and RFPs to manage the sales bid process.• Act as a Single Point of Contact for various key accounts.• Working closely with Sales team to ensure successful closure of the accounts.• Coordinating with Product Managers to deliver client feedback on product requirements and feature enhancements.• Keeping up with industry trends, product landscapes, and competitor news.• Training partners, prospects, and customers.

Chennai, Tamil Nadu, India

• First Advantage - Global Background Check Company.• Managed inbound/outbound calls for Employment, Education, Reference and Licensing Verification's.

Chennai Area, India

• Offer technical support for McAfee security suite of apps (PC) and troubleshoot technical issues, including account setup and network configuration.• Coordinate with mobile app team for McAfee app issues (iOS & Android).

Bachelor’S Degree

Education record