Karthick Muralidharan
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Karthick Muralidharan Email & Phone Number

Operation Manager at Thoughtworks
Location: Chennai, Tamil Nadu, India 4 work roles 1 school
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Current company
Thoughtworks
Role
Operation Manager
Location
Chennai, Tamil Nadu, India
Company size
7338 employees

Who is Karthick Muralidharan? Overview

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Quick answer

Karthick Muralidharan is listed as Operation Manager at Thoughtworks, a company with 7338 employees, based in Chennai, Tamil Nadu, India. AeroLeads shows a matched LinkedIn profile for Karthick Muralidharan.

Karthick Muralidharan previously worked as Operations Manager at Thoughtworks and Deputy Manager at Hcl Technologies. Karthick Muralidharan holds Bachelor Of Technology - Btech, Mechanical Engineering from Bharath University.

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Email format at Thoughtworks

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Thoughtworks

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Profile bio

About Karthick Muralidharan

A decade experience delivering omni channel customer experience and project management at matrixedenvironment. Proficient in ITIL V3 / 4 business practices, RACI, Service Improvement lifecycle, standards ofoperation and fulfilling customer needs. Strong passion for developing relationships with focus on exceptionalservice delivery and customer retention by setting up modern customer service teams in mind.

Current workplace

Karthick Muralidharan's current company

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Thoughtworks
Thoughtworks
Operation Manager
chicago, illinois, united states
Website
thoughtworks.com
Employees
7338
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4 roles · 17 years

Karthick Muralidharan work experience

A career timeline built from the work history available for this profile.

Operations Manager

Current
Thoughtworks

Chennai, Tamil Nadu, India

May 2022 - Present

Deputy Manager

Hcl Technologies

Chennai, Tamil Nadu, India

  • Led a team of 50+ service desk analysts for daily call and ticket handling operations.
  • Managed daily call volume of 1500+ and web ticket volume of 3500+.
  • Proposed and implemented a self-help tool, reducing daily call volumes by 15%, saving $75,000.
  • Integrated customer experience metrics into an automated dashboard via Power BI.
  • Designed a knowledge democratization system, reducing ticket resolution time by 30%.
  • Introduced automated NPS surveys, increasing response rates by 70%.
Oct 2015 - May 2022

Senior Analyst

Cognizant

Chennai, Tamil Nadu, India

  • Identified repetitive queries and updated FAQs, reducing ticket/email volume by 35%.
  • Mentored new hires, improving CSAT scores by 15%.
  • Reduced call volume by 40% by implementing feedback systems to the Product team.
Oct 2013 - Oct 2015

Fresher

Fresher
2009 - 2013 ~4 yrs
Team & coworkers

Colleagues at Thoughtworks

Other employees you can reach at thoughtworks.com. View company contacts for 7338 employees →

MS Mounica Sagi Mounica Sagi Colleague at ThoughtworksHyderabad, Telangana, India, India View → HM Hitesh Manawat Hitesh Manawat Colleague at ThoughtworksMumbai, Maharashtra, India, India View → KB Kishore B Kishore B Colleague at ThoughtworksTamil Nadu, India, India View → DS Debaditya Sarkar Debaditya Sarkar Colleague at ThoughtworksKolkata, West Bengal, India, India View → 曹 曹洋洋 曹洋洋 Colleague at ThoughtworksWuhan, Hubei, China, China View → AV Anjali Verma Anjali Verma Colleague at ThoughtworksUnited Kingdom, United Kingdom View → IR Igor Romero Igor Romero Colleague at ThoughtworksPorto Alegre, Rio Grande Do Sul, Brazil, Brazil View → ZW Zhang Wisdom Zhang Wisdom Colleague at ThoughtworksXi'an, Shaanxi, China, China View → AR Anusuya Rajendran Anusuya Rajendran Colleague at ThoughtworksChennai, Tamil Nadu, India, India View → MT Michelle Tulio Michelle Tulio Colleague at ThoughtworksCuritiba, Paraná, Brazil, Brazil View →
1 education record

Karthick Muralidharan education

FAQ

Frequently asked questions about Karthick Muralidharan

Quick answers generated from the profile data available on this page.

What company does Karthick Muralidharan work for?

Karthick Muralidharan works for Thoughtworks.

What is Karthick Muralidharan's role at Thoughtworks?

Karthick Muralidharan is listed as Operation Manager at Thoughtworks.

Where is Karthick Muralidharan based?

Karthick Muralidharan is based in Chennai, Tamil Nadu, India while working with Thoughtworks.

What companies has Karthick Muralidharan worked for?

Karthick Muralidharan has worked for Thoughtworks, Hcl Technologies, Cognizant, and Fresher.

Who are Karthick Muralidharan's colleagues at Thoughtworks?

Karthick Muralidharan's colleagues at Thoughtworks include Mounica Sagi, Hitesh Manawat, Kishore B, Debaditya Sarkar, and 曹洋洋.

How can I contact Karthick Muralidharan?

You can use AeroLeads to view verified contact signals for Karthick Muralidharan at Thoughtworks, including work email, phone, and LinkedIn data when available.

What schools did Karthick Muralidharan attend?

Karthick Muralidharan holds Bachelor Of Technology - Btech, Mechanical Engineering from Bharath University.

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