Karthick Muralidharan
AeroLeads people directory · profile

Karthick Muralidharan Email & Phone Number

Project Manager at Ideas2IT Technologies
Location: Chennai, Tamil Nadu, India 5 work roles 1 school
LinkedIn matched
✓ Verified Jul 2026 3 data sources Profile completeness 86%

Contact Signals

LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
Ideas2IT Technologies
Role
Project Manager
Location
Chennai, Tamil Nadu, India
Company size
849 employees

Who is Karthick Muralidharan? Overview

A concise factual answer block for searchers comparing this professional profile.

Quick answer

Karthick Muralidharan is listed as Project Manager at Ideas2IT Technologies, a with 849 employees, based in Chennai, Tamil Nadu, India. AeroLeads shows a matched LinkedIn profile for Karthick Muralidharan.

Karthick Muralidharan previously worked as Operations Manager at Thoughtworks and Deputy Manager at Hcl Technologies. Karthick Muralidharan holds Bachelor Of Technology - Btech, Mechanical Engineering from Bharath University.

Company email context

Email format at Ideas2IT Technologies

This section adds company-level context without repeating Karthick Muralidharan's masked contact details.

Ideas2IT Technologies

Review company-level records connected to Karthick Muralidharan before choosing the right outreach path.

View email format View company profile Management contacts
Profile bio

About Karthick Muralidharan

A decade experience delivering omni channel customer experience and project management at matrixedenvironment. Proficient in ITIL V3 / 4 business practices, RACI, Service Improvement lifecycle, standards ofoperation and fulfilling customer needs. Strong passion for developing relationships with focus on exceptionalservice delivery and customer retention by setting up modern customer service teams in mind.

Current workplace

Karthick Muralidharan's current company

Company context helps verify the profile and gives searchers a useful next step.

Ideas2IT Technologies
Ideas2It Technologies
Project Manager
Chennai, TN, IN
Website
ideas2it.com
Employees
849
AeroLeads page
Company profile
View company profile Email format
5 roles · 18 years

Karthick Muralidharan work experience

A career timeline built from the work history available for this profile.

Operations Manager

Thoughtworks

Chennai, Tamil Nadu, India

Deputy Manager

Hcl Technologies

Chennai, Tamil Nadu, India

• Led a team of 50+ service desk analysts for daily call and ticket handling operations.• Managed daily call volume of 1500+ and web ticket volume of 3500+.• Proposed and implemented a self-help tool, reducing daily call volumes by 15%, saving $75,000.• Integrated customer experience metrics into an automated dashboard via Power BI.• Designed a knowledge democratization system, reducing ticket resolution time by 30%.• Introduced automated NPS surveys, increasing response rates by 70%.• Designed new KPIs to measure customer sentiments and improve NPS and CSAT/DSAT scores.• Build a high-performance culture focused on achieving service excellence in line with our Customer Operations vision.• Act as the escalation point for any incidents, service requests, or issues. • Review ongoing major incidents, scheduled outages, and business events for the day to assess any adjustments to staffing plans.• Drive down customer complaints and repeat contacts through effective processes and understanding of client businesses.

Oct 2015 - May 2022

Senior Analyst

Cognizant

Chennai, Tamil Nadu, India

• Identified repetitive queries and updated FAQs, reducing ticket/email volume by 35%.• Mentored new hires, improving CSAT scores by 15%.• Reduced call volume by 40% by implementing feedback systems to the Product team.

Oct 2013 - Oct 2015

Fresher

Fresher
2009 - 2013 ~4 yrs
Team & coworkers

Colleagues at Ideas2IT Technologies

Other employees you can reach at ideas2it.com. View company contacts for 849 employees →

SB Shadrach Beryl Doss E Shadrach Beryl Doss E Colleague at Ideas2It TechnologiesTirunelveli, Tamil Nadu, India View → SS S.Sangeetha Sundar S.Sangeetha Sundar Colleague at Ideas2It TechnologiesIndia View → IT Ideas2It Technologies Ideas2It Technologies Colleague at Ideas2It TechnologiesChennai, Tamil Nadu, India View → SM Saiprasath M Saiprasath M Colleague at Ideas2It TechnologiesChennai, Tamil Nadu, India View → JM Jamesz Mauldin Jamesz Mauldin Colleague at Ideas2It TechnologiesDallas, Texas, United States View → NR Niresh R Niresh R Colleague at Ideas2It TechnologiesChennai, Tamil Nadu, India View → DF Dillan Fernando Dillan Fernando Colleague at Ideas2It TechnologiesChennai, Tamil Nadu, India View → S. Sadhana . Sadhana . Colleague at Ideas2It TechnologiesChennai, Tamil Nadu, India View → SD Saravanan D Saravanan D Colleague at Ideas2It TechnologiesChennai, Tamil Nadu, India View → MT Mohamed Thamee Muthari Mohamed Thamee Muthari Colleague at Ideas2It TechnologiesChennai, Tamil Nadu, India View →
1 education record

Karthick Muralidharan education

FAQ

Frequently asked questions about Karthick Muralidharan

Quick answers generated from the profile data available on this page.

What company does Karthick Muralidharan work for?

Karthick Muralidharan works for Ideas2IT Technologies.

What is Karthick Muralidharan's role at Ideas2IT Technologies?

Karthick Muralidharan is listed as Project Manager at Ideas2IT Technologies.

Where is Karthick Muralidharan based?

Karthick Muralidharan is based in Chennai, Tamil Nadu, India while working with Ideas2IT Technologies.

What companies has Karthick Muralidharan worked for?

Karthick Muralidharan has worked for Ideas2It Technologies, Thoughtworks, Hcl Technologies, Cognizant, and Fresher.

Who are Karthick Muralidharan's colleagues at Ideas2IT Technologies?

Karthick Muralidharan's colleagues at Ideas2IT Technologies include Shadrach Beryl Doss E, S.Sangeetha Sundar, Ideas2It Technologies, Saiprasath M, and Jamesz Mauldin.

How can I contact Karthick Muralidharan?

You can use AeroLeads to view verified contact signals for Karthick Muralidharan at Ideas2IT Technologies, including work email, phone, and LinkedIn data when available.

What schools did Karthick Muralidharan attend?

Karthick Muralidharan holds Bachelor Of Technology - Btech, Mechanical Engineering from Bharath University.

Find 750M verified contacts

Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.

People with similar names

Check these profiles if this is not the Karthick Muralidharan you were looking for.

View similar profiles