Engage with global customers to understand and resolve their cybersecurity challenges using Cloud DDoS, Cloud Web Application Firewall, and Cloud Bot Manager products.Champion customer success and maintain a healthy Net Revenue Retention (NRR) score.Collaborate with the sales team to identify upsell and cross-sell opportunities, resulting in increase in revenue.

I led an energetic, focused, and fast-growing solution engineering team that developed a world-class compliance automation product, enabling SaaS companies to achieve security compliances 10X faster. Our expertise encompassed a range of compliance frameworks, including SOC2, ISO, GDPR, HIPAA, and PCI-DSS. Through the dedicated efforts of the solution engineering team, we facilitated rapid growth in the adoption of these compliance frameworks.

As a dynamic force within Radware's Service Delivery Organization, I played a pivotal role in driving the success of their cutting-edge Bot Management (SaaS) cybersecurity product. My expertise spanned technical product pre-sales, seamless onboarding, and a relentless focus on customer success management throughout their journey. I engaged with clients daily, harnessing the power of Radware products to swiftly resolve their challenges. In this multifaceted role, I embraced versatility, donning various hats to exceed expectations in customer success and beyond.

As a standout individual contributor in Citi's Infrastructure Delivery and Build Services team across the Asia-Pacific region, I held a pivotal position as a project and program management advisor. Spearheading the prestigious migration of the bank's datacenter in Singapore, a flagship initiative, I demonstrated unwavering leadership and expertise. My daily interactions with the senior management team showcased my ability to deliver results that surpassed expectations, consistently going above and beyond the call of duty.

As a senior project manager for United Technologies Corporation (UTC), a prestigious multi-billion-dollar Manufacturing client in the Asia-Pacific region, I thrived in the domain of IT Project and Program Management. My versatile expertise spanned Compute (Servers - Unix, Wintel & Storage), End-user desktop environments, and Networks (LAN, WAN, VoIP). Navigating the intricacies of diverse projects with finesse, I orchestrated seamless integration and delivered remarkable outcomes for the client's IT infrastructure.

As the leader of the Enterprise IT Infrastructure Services team at SAG AFTRA PLANS, a major Pension and Health plan provider in CA, USA, I excelled as a project manager, spearheading critical initiatives in Network (VOIP, Data, Wireless, Video), and infrastructure services. Collaborating with a dedicated team, I orchestrated seamless communication and connectivity solutions, empowering the organization to serve its members effectively. My strategic approach and project management expertise optimized the IT infrastructure, ensuring top-tier service delivery and operational efficiency.

Led IT infrastructure at SAG AFTRA Plans, a major Pension and Health plan provider in CA, USA. Specialized in Networks (Voice, Data, Video, Wireless, Cyber-Security), Server Computing, Virtualization, and Data center infrastructure. Streamlined operations, enhanced network performance, and optimized data management.

Worked as a senior Network Engineer in the Global Network team, providing expert support in Voice, Data, Wireless, Security, and Video networks.

Provided technical support to end-users for desktops, laptops, software, and peripherals as part of the Global Helpdesk team at CSC India.

I led the Global Helpdesk team of CSC India, providing technical support to end-users for desktops, laptops, software, and peripherals.

As part of the Global support services team at a prominent ITeS major, I provided expert technical support to end-users for desktops, laptops, application software, and peripherals.