Karthick Sekar Email & Phone Number

Chennai, Tamil Nadu, India

• Monitoring Azure Data Infrastructure for multiple clients, ensuring 99.5% uptime of Data Factory & Synapse Pipelines, Databricks Cluster, Integration Runtime and Virtual Machines.
• Managed AWS S3 backup processes, ensuring completion and integrity of Data Backups. Implemented manual backup procedures when necessary to maintain Data Integrity.
• Monitoring AWS Step Functions, Lambda, and CloudWatch metrics to ensure optimal performance and reliability of cloud-based applications and services.
• Worked as Support Team for Data Engineering Team, Monitoring Data Infrastructure.
• Generating Reports of Pipeline Failures, Run Duration, Failure Frequency and Trigger Runs.

Coimbatore, Tamil Nadu, India

• Coordinated with Customer Service Associates to take over calls outside their level of support.
• Provided Support for Mac Desktops & Mac Books Using Apple Remote Desktop and Package Maker.
• Assisted customers with general support for hardware, peripherals, network connections, and external software.
• Supported customers with basic technical support for current and past software releases.
• Escalated help desk tickets to Level 2 / Tier 2 support when outside the scope of L1/T1 Technician.

Chennai, Tamil Nadu, India

• Provided technical support for hardware and software, provided exceptional customer service in response to incoming service requests.
• Troubleshoot Servers, PC thin & thick client desktop systems, software and peripherals, briefing display devices, video teleconference devices.
• Installed and upgraded Mac OS and Application using Net Install & Restore, Deploy Studio, Munki.
• Working Experience in Apple’s Active Directory Client, Directory Utility, Open Directory, Profile Manager, Apple Workgroup Manager.
• Served as the ticket owner for assigned service requests, Reporting status updates on the progress of ongoing requests.

Salem, Tamil Nadu, India

• Providing support to end users on a variety of issues. Identifying, researching, and resolving the technical problems.
• Responding to calls, email and personnel requests for technical support.
• Troubleshooting problems across both Windows and Mac operating system and applications.
• Documenting, tracking and monitoring the problem to ensure a timely resolution.
• Resolving technical problems with Local Area Networks (LAN), Wide area Networks (WAN), and other systems.

Master Of Computer Applications - Mca, Computer Science

Bachelor Of Computer Application, Computer Science