Karthick Sekar Email & Phone Number

Chennai, Tamil Nadu, India

• Monitoring Azure Data Infrastructure for multiple clients, ensuring 99.5% uptime of Data Factory & Synapse Pipelines, Databricks Cluster, Integration Runtime and Virtual Machines.• Managed AWS S3 backup processes, ensuring completion and integrity of Data Backups. Implemented manual backup procedures when necessary to maintain Data Integrity.• Monitoring AWS Step Functions, Lambda, and CloudWatch metrics to ensure optimal performance and reliability of cloud-based applications and services.• Worked as Support Team for Data Engineering Team, Monitoring Data Infrastructure.• Generating Reports of Pipeline Failures, Run Duration, Failure Frequency and Trigger Runs.

Coimbatore, Tamil Nadu, India

• Coordinated with Customer Service Associates to take over calls outside their level of support.• Provided Support for Mac Desktops & Mac Books Using Apple Remote Desktop and Package Maker.• Assisted customers with general support for hardware, peripherals, network connections, and external software.• Supported customers with basic technical support for current and past software releases.• Escalated help desk tickets to Level 2 / Tier 2 support when outside the scope of L1/T1 Technician.

Chennai, Tamil Nadu, India

• Provided technical support for hardware and software, provided exceptional customer service in response to incoming service requests. • Troubleshoot Servers, PC thin & thick client desktop systems, software and peripherals, briefing display devices, video teleconference devices. • Installed and upgraded Mac OS and Application using Net Install & Restore, Deploy Studio, Munki.• Working Experience in Apple’s Active Directory Client, Directory Utility, Open Directory, Profile Manager, Apple Workgroup Manager.• Served as the ticket owner for assigned service requests, Reporting status updates on the progress of ongoing requests.

Salem, Tamil Nadu, India

• Providing support to end users on a variety of issues. Identifying, researching, and resolving the technical problems. • Responding to calls, email and personnel requests for technical support. • Troubleshooting problems across both Windows and Mac operating system and applications. • Documenting, tracking and monitoring the problem to ensure a timely resolution. • Resolving technical problems with Local Area Networks (LAN), Wide area Networks (WAN), and other systems.

Master Of Computer Applications - Mca, Computer Science

Bachelor Of Computer Application, Computer Science