Setting up Virtual GSOC (Global Security operations centre) with expansionto Kochi location to provide 24 x 5 support, conducting proactivemonitoring and analysis of intel information in addition to compliancereview of crisis management and Business continuity plans.• Setting up GSOC centre – budgeting, resourcing, training and execution• Annual budget planning• Building a strong network with Regional Security manager to collaborateand support in the event of a crisis.• Developing and updating Security threat and Risk assessments globally.• Developing and maintaining Business Resilience plans and procedures.• Facilitating after action reviews following exercises and actual incidents.• Develop Self-assessment module for Physical assets, identifyingopportunities and gap for improvement• Mentoring next in lines to build a strong succession plan• Lead the Innovation portfolio for Risk Management Services at EY GDS toimprove quality and drive efficiency

Setting up and leading the Global Security team in EYGBS Gurgaon with 6Risk Management professionals, conducting Compliance reviews on CrisisManagement plans for offices of EY globally.• Collaborate with Executive leadership to understand the businessobjectives, challenges and opportunities.• Strong leadership with the ability to guide the team to achieve successfuloutcomes.• Onboarding and setting up processes to support global team.• Develop a compliance review process for Crisis Management plans inconjunction to the security policy of the firm.• Onboarding and supporting regions with Mass notification tool –Everbridge• Preparing risk mitigation reports for countries and regions.• Support innovation initiatives to develop/enhance existing solutionsleveraging emerging technologies.• Team management and escalation management.. Compliance monitoring of Emergency Response plans and Business continuity plans across all offices of EY.. Conducting monthly risk assessment for all office locations.. Presenting risk impact information across geographies at Global/Area/Regional level on Dashboards made on Spotfire.. Leading automation initiatives using tools like Alteryx and MsAccess.. Deployment of crisis management apps like Everbridge and Crisis Commander across geographies.

-Consultant for Business Continuity planning for Business & Utility functions across the American Express footprint-Business Continuity program implementation, maintenance and testing across regions-Provide consulting service for creation of Business Impact Analysis, Risk Assessment, Business Continuity Planning & Strategy Assessment-Leading implementation of RSA ARCHER across regions (APAC, EMEA & Americas)-Champion for Internal Audit to ensure currency, accuracy & availability of BCP documents-Spearhead MIS & Reporting work streams for Senior Leadership including forecasting and project tracking-Development of tools for internal customers to reduce man-hour time spent on Crisis Management to ensure greater adherence to Business Demanded Recovery Time Objectives-Facilitation & Tracking of Annual Symposium-Conceptualize and implement program improvements-Lead Projects that ensure effective controls and timely delivery in compliance with American Express Service Continuity StandardsProjects:Internal Audit Framework – Regulatory & Business Assurance Strategy:Conceptualized & Implemented Internal Audit framework which resulted in significant improvements with regards to accuracy,currency & availability of Business Continuity Documents thereby reducing time spent on identification of information before, during & after a crisisFoot Print Mapping - Regulatory & Business Assurance Strategy: Spearheaded a study to identify concentration risk of the organization to enable Risk, Legal, Compliance & Migrations Teams to make better decisions with regards to Off-shoring initiatives. This study was adopted as a best practice and was later implemented for other Lines of BusinessInventory Management - Regulatory & Business Assurance Strategy:Conceptualized and implemented a framework which enforced controls around end to end life cycle of critical Business Continuity documents i.e. Risk Assessment, Business Impact Analysis, Business Continuity Plans & Test Records

1. Client Air Travel analysis and reporting – Including Travel Pattern, Air Contract Savings Impact2. Air Contract – RFP (Request for Proposal), Negotiation, Impact Analysis and Volume Shifting3. Compliance reporting, Goal Reporting4. Opportunity reporting and Air Contract Management5. Develop Future Strategy with Preferred Supplier

o Forecasting volume based on the quantitative and qualitative knowledge for various business units in India, KL and Sydneyo Partnering with the Finance and Operation teams for Budgeting and Operation Expense forecasting.o Driving real time performance management through budgeting, shrinkage management and monitoring schedules.o Weekly calculation and reporting of Availability and Occupancy for the various Business Units to ensure optimum utilization of available resources.o Calculating yearly, quarterly and monthly leaves caps to ensure adequate resources available to meet the desired service levelso Improving Customer handling time for various businesses through Talk-Time and After Call Work reportingo Providing re-engineering saves to business through Gate consolidation and agent Cross Skillingo Providing Daily Dashboards for various sub processes to senior leadership providing a high level overview of performance of all key metricso Maintaining and analyzing Scorecards and Performance Incentive Processes to suggest new Performance Incentive Modelso Understanding business needs, its strategic direction and identifying initiatives that will allow a business to meet those strategic goalso Mapping business requirements (As-Is & To-Be Analysis) and GAP Analysiso Formulating & Analyzing process performance reports as per company prospect/goals and presenting them to senior leadership team to take decisions.o Producing actionable Monthly, Weekly and Daily MI through in-depth analysis. Monitoring the implementation of the MIS processes and evaluating their effectiveness.o Monthly incentive and overtime payout calculation for payroll submission.o Administration & Maintenance of EWFMo Employee record Maintenance for attrition reporting & analysis, Agent Cross Skilling, Employee tenure, agent counselling data.o Publishing Login/Logout & Break adherence report to achieve availability & Occupancy Goals.

Resolving financial account and Payroll related Inquiries for Customers in the United States, using QuickBooks Financial Software (specialized in US Payroll handling).