• Reviewing and analyzing confirmed fraud claims using internal systems, contributing to a 35% reduction in fraud-related losses.• Streamlining the processing of incoming fraud claims, enhancing efficiency by 25% through improved sorting and marking protocols.

Skills : Kanban · Business Planning · Wireframing · Business Process Improvement · Analytical Skills · Business Process · Project Delivery · Project Management · Business Analysis · Requirements Analysis · Agile Methodologies · Scope Planning · Scope Management · User Acceptance Testing · go live · Microsoft Excel · SQL · Software Development Life Cycle(SDLC) · Requirement Gathering · Agile Project Management · Product Management · Product Development · Jira · User Stories · Microsoft Office

Roles & Responsibilities:-Solving the Problems related to Documentation.-Updating the clients regarding the status of consignments from time to time-Preparing daily, weekly and monthly consignment statements and provide the same through e-mail to the clients.-Coordinating with Skill and assessment department of the organization to ensure timely delivery of the consignment to the clients.-Coordinating with all branch offices located in different states.-Meeting with the client and make them understand the charges for different countries.-Ensure proper coordination with the clients.-Work as a Marketing Consultant for the assigned clients.-Keeping track of the sales and customer complaints.-Offering quotations and price negotiations.ADMINISTRATION RESPONSIBILITIES-Office maintenance and administration works.-Approaching Clients for business development.-Assisted the collections department in obtaining outstanding customer debts.-Ability to function in almost any scenario and go the extra mile to get the job done.-Exceptional leadership and team building qualities in the training.